KORUM by worldhire

Senior Lead Professional Services

Forterro

Industry
Professional Services
Location
Karlsruhe, Germany
Work mode
hybrid
Job type
Full-time
Annual salary
Not specified
Minimum experience
10+ years
Posted
24th October, 2026

Required skills

Professional ServicesQuality AssuranceERP

About the role

Translated into English from German by Korum. The employer's original wording is on their site.

As Senior Lead Professional Services (m/w/d), you take on the professional and disciplinary leadership of one or more teams in the service area. You ensure that projects are carried out efficiently, with quality assurance and optimal use of resources. In doing so, you are responsible for both the operational management and the strategic development of your team. Your focus is on sustainable project success, high customer satisfaction and the continuous improvement of processes and standards.

Your tasks

  • You take on the professional and disciplinary leadership of one or more Professional Services teams and develop them continuously.
  • Together with your team, you manage resource planning, set clear priorities and ensure efficient use of the available capacities.
  • With a focus on planning and staffing, you ensure that processes are applied consistently and skills are used optimally.
  • You are responsible for the relevant KPIs, in particular Billable Utilisation, and actively manage their achievement.
  • Through your close support, you ensure continuous quality assurance in ongoing projects.
  • You proactively develop and implement new processes, tools and standards in order to sustainably increase efficiency and quality.
  • Throughout the entire employee lifecycle, you take on all disciplinary duties - from recruitment to the development of your employees.

Your profile

  • You bring at least 5 years of experience in leading employees and have successfully managed and developed teams.
  • In addition, you have at least 10 years of practical experience in carrying out and leading comprehensive ERP projects.
  • In-depth knowledge of Abas ERP and a thorough understanding of ERP processes are a given for you.
  • A completed degree or vocational training with a business or IT focus, or a comparable qualification, forms your foundation.
  • Communication skills, the ability to motivate others and a strong sense of responsibility and quality are among your strengths.
  • You approach topics analytically and in a structured way, and work confidently across different departments.
  • Very good German and English skills enable you to collaborate in international teams.

Our benefits

  • Flexibility and family friendliness: Shape your working day with flexible working hours and the option to work remotely - for your work-life balance.
  • Experience community: We live an open corporate culture with flat hierarchies, short decision-making paths and a strong team spirit.
  • Grow with us: Make use of individual training programmes and regular courses to develop your professional and personal strengths.
  • Mobility: Receive a subsidy towards public transport or take advantage of the option of a JobRad - for a stress-free, sustainable and flexible commute.
  • Stay healthy: Use our offers for fitness, wellness and health - for your physical and mental wellbeing.
  • Work modern: Benefit from the latest technical equipment for productive and pleasant working.
  • Shape the future: Work on exciting projects in a dynamic industry and make use of international development opportunities in a global environment.

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