Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services; we are the first destination for organisations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence. 

The Credit Control Team Lead will sit within the Cape Town Finance Centre of Excellence and report to the Finance Manager – Centre of Excellence. The role is responsible for leading the Credit Control team, managing global debtor balances and ensuring outstanding receivables are collected promptly and professionally. 

This is a key operational leadership role responsible for reducing overdue debt, improving cash collection, ensuring debtor reporting is accurate and actionable, and supporting the business in resolving customer or commercial issues that delay payment. The role will work closely with Sales, Finance and clients to ensure cash collection activity is coordinated, professional and commercially aware. 

The successful candidate will combine strong people leadership, excellent communication skills, resilience and a proactive approach to debtor management. They will play a key role in strengthening credit control processes, improving cash flow, reducing debtor days and supporting the wider business in achieving its cash collection goals. 

Key Accountabilities

Team leadership and operational management 

• Lead, manage and develop the Credit Control team, ensuring clear priorities, ownership and accountability. 

• Promote a collaborative, customer-focused and control-conscious culture within the Finance Centre of Excellence. 

• Ensure credit control procedures are documented, standardised and consistently followed. 

• Build strong relationships with internal stakeholders, including Sales, Finance, Business Systems and senior management. 

Credit control, cash collection and debtor management 

• Lead the Credit Control team in managing global debtor balances and ensuring timely collection of outstanding receivables. 

• Monitor overdue debt, debtor days and aged debt trends, ensuring risks are clearly identified, reported and acted upon. 

• Review aged debt reports and ensure appropriate follow-up actions are agreed, tracked and completed. 

• Ensure the team maintains strong customer relationships while proactively chasing overdue balances. 

• Oversee the investigation and resolution of billing, purchase order, procurement platform and payment queries that may delay cash collection. 

• Work with Sales teams to support cash collection, particularly where customer relationship management or commercial input is required. 

• Escalate high-risk accounts, long-outstanding debts or potential bad debts in a timely manner. 

• Manage relationships with third-party collection agencies where required. 

Customer support and issue resolution 

• Support the resolution of customer queries that prevent or delay payment, including purchase order, procurement platform, billing and documentation issues. 

• Work with internal teams to resolve barriers to cash collection quickly and sustainably. 

• Ensure customer communications are professional, timely and aligned with business priorities. 

• Identify recurring customer or process issues and work with stakeholders to implement sustainable solutions. 

Reporting, controls and process improvement 

• Own debtor reporting, ensuring information is accurate, insightful and delivered to agreed deadlines. 

• Provide regular reporting on aged debt, cash collection performance, debtor days, billing issues, credit balances, bad debt risk and key actions. 

• Ensure credit control and cash collection activities operate within a strong internal control framework. 

• Support audit requests by ensuring records, approvals, reconciliations and supporting documentation are complete and audit-ready. 

• Work with Finance and Business Systems teams to improve the use of systems, workflows and automation across credit control and debtor reporting. 

• Identify opportunities to standardise, simplify and improve processes across regions and teams. 

• Support finance transformation initiatives and system changes, ensuring the team is trained and processes remain controlled. 

• Proven experience in credit control, accounts receivable, cash collection, debtor management or similar finance operations roles. 

• Experience supervising or leading team members, with the ability to coach, develop and motivate others. 

• Excellent understanding of credit control, aged debt reporting, debtor management, cash collection and dispute resolution processes. 

• Experience working in a multi-entity, multi-currency or international finance environment is desirable. 

• Strong commercial awareness and ability to work effectively with Sales teams. 

• Excellent attention to detail, with the ability to review and manage high volumes of debtor data accurately. 

• Strong organisational and prioritisation skills, with the ability to manage competing deadlines. 

• Confident communicator with the ability to influence stakeholders and manage challenging customer conversations professionally. 

• Experience using Microsoft Dynamics 365, Salesforce, Zuora or similar ERP, CRM or billing systems is desirable. 

• Intermediate to advanced Excel skills, with the ability to analyse debtor, cash collection and aged debt data. 

• Experience with customer procurement platforms such as Ariba, Coupa, Jaggaer or similar platforms is desirable. 

• Good understanding of financial controls, reconciliations, audit requirements and month-end close processes. 

• Proactive, collaborative and comfortable identifying and implementing process improvements.