This role leads food-focused workstreams across the Co-op account, with responsibility spanning store POS, local marketing, and integrated campaigns. You will act as the senior day-to-day lead across these areas, ensuring all activity is connected, scalable, and delivered effectively — from national campaigns through to in-store execution. You will play a key role in translating strategy into practical delivery across retail environments.

Key Responsibilities:

Account Leadership & Client Management

• Lead client relationships across food-related workstreams
• Guide stakeholders across store, local, and campaign activity
• Provide clear, proactive recommendations

Store POS & Retail Delivery

• Oversee the delivery of all store POS and in-store assets
• Ensure accuracy, consistency, and quality across formats
• Work closely with the production hub and print partner (HHG) on production

Local Marketing

• Lead local marketing strategies and toolkit delivery
• Ensure scalable and adaptable solutions for regional activity, always looking at an automation first approach
• Maintain alignment between national and local output

Campaign Delivery

• Oversee integrated campaigns across food categories
• Ensure alignment between national campaigns and store execution

Creative & Production Oversight

• Collaborate with Creative and Production teams to deliver high-quality work
• Maintain oversight of timelines, resourcing, and delivery risks

Commercial Management

• Lead on budget tracking, forecasting, and cost management
• Ensure efficient delivery within agreed budgets
• Own monthly retainer and project  finance reporting as part of the monthly MI report

Account Development

• Create and own the Annual Development Plan for your area regularly reviewing and updating to ensure we are on track to meet objectives
• Identify opportunities to grow store, local, and campaign workstreams
• Drive improvements in efficiency and execution
• Hold monthly account review sessions with clients

Reporting & Performance

• Own reporting across delivery, performance, and financials
• Lead monthly client reporting and forward planning sessions

Team Leadership & Development

• Line manage and mentor a team, providing guidance, feedback, and development support
• Ensure effective workload management and clear roles across the account team
• Foster a collaborative, positive, and high-performing team environment
• Act as a senior escalation point for any delivery or client challenges

Ways of Working & Collaboration

• Work closely with internal ITG teams across creative, production, and the Campaign Production Hub teams to ensure a quality and efficient delivery
• Work closely and collaboratively with other Account Directors to share best practice, implement change, drive efficiencies and ensure we ‘show-up’ to the client as a unified team
• Drive best practice across briefing, delivery, trafficking, and reporting processesI
• Identify and implement improvements to ways of working to increase efficiency and quality
• Ensure strong integration across all disciplines working on the account

• Leadership: Strong people manager with the ability to develop and support team members

• Client Partnership: Builds trusted, long-term relationships and acts as a strategic advisor with senior clients
• Commercial Acumen: Highly confident managing budgets, forecasting, and financial performance
• Strategic Thinking: Understands the bigger picture and aligns delivery to client and business objectives
• Creative Judgement: Strong eye for quality and detail across creative and production outputs
• Communication & Influence: Clear, confident communicator with clients and senior stakeholders
• Problem Solving: Proactively identifies and resolves challenges
• Resilience & Pace: Thrives in a fast-paced environment with multiple priorities

Shared Expectation:

• While each AD role has a primary focus area, all Account Directors are expected to:
• Support across other areas of the account as required
• Collaborate closely to ensure a joined-up, consistent client experience
• Contribute to overall account performance, growth, and team success