Elevate the art of luxury service. Lead a high-performing team delivering bespoke experiences to Arabia's most discerning clientele.

Join us as our next Service Delivery Team Manager – Luxury Travel & Lifestyle Services

We are seeking a strategic and hands-on leader to oversee the delivery of exceptional lifestyle services for our high-net-worth Arabic clientele. This role is ideal for a passionate service expert with a strong background in luxury hospitality, travel, and concierge services.

What You’ll Do

• Lead and develop a high-performing team to deliver premium lifestyle experiences to Arabic HNW members.
• Ensure service excellence, proactively enhancing efficiency, quality, and member satisfaction.
• Collaborate across global teams, aligning service delivery with business objectives and industry trends.
• Resolve high-level escalations, ensuring swift, tailored solutions for our discerning clientele.
• Drive continuous improvement, refining processes to exceed member expectations.

What We’re Looking For

We’re seeking a strategic and hands-on leader with a passion for luxury lifestyle services and a proven track record in team leadership and service excellence. The ideal candidate will have:

Expertise & Industry Insight

• Deep knowledge of luxury lifestyle services, including hospitality, travel, and premium experiences.
• Active awareness of Arabic luxury markets, ensuring service excellence and innovation.
• Ability to bridge Proposition and Lifestyle teams, setting and exceeding industry standards.

Leadership & Team Development

• Strong people management skills, leading high-performing teams across multiple locations.
• A mentor and motivator, driving engagement, growth, and professional excellence.
• Cross-functional leadership experience, ensuring alignment across global teams.

Service Excellence & Problem-Solving

• Results-driven mindset, focused on member satisfaction, efficiency, and SLAs.
• Proactive problem solver, identifying and resolving roadblocks to enhance service quality.
• Expert in customer care, confidently handling escalations and turning challenges into positive outcomes.

Collaboration & Communication

• Professional Arabic & English language skills are essential
• Exceptional communication skills, engaging stakeholders across all levels.
• Collaborative and adaptable, excelling in a fast-paced, evolving environment.

This role is perfect for a dynamic leader who thrives in a member-focused, high-performance environment, committed to innovation and continuous improvement.

This role is 100% office based!