We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you'll love this opportunity as a Program Director at Civica

This is a senior leadership role responsible for owning and delivering a portfolio of complex, high-impact enterprise software implementation and transformation programs.

As Program Director, you will lead the end-to-end delivery of large-scale, multi-stream SaaS and legacy platform transformation programs, ensuring successful migration from legacy environments to modern, scalable solutions. You’ll be accountable for delivering measurable customer, commercial and operational outcomes, while improving how Civica delivers value through technology.

This role sits at the intersection of technology delivery, commercial performance, and executive stakeholder engagement. You will act as a trusted advisor to senior leadership, bringing clear insight on delivery health, risks and trade-offs across complex software implementations.

Leading a team of Program and Project Managers, you will build a high-performing delivery function, embed best-in-class governance, and drive continuous improvement across a portfolio of customer-facing software implementations and transformation programs.

This is a high-impact opportunity to lead enterprise software delivery at scale, shape legacy modernisation journeys, and influence how Civica delivers critical technology solutions to customers globally.

What you will need to be successful as Program Director at Civica

• Proven experience delivering enterprise SaaS and legacy system transformation programs (not infrastructure-led)
• Strong track record leading end-to-end software implementations, including legacy modernisation
• Experience managing program financials (budget, forecast, margin) in commercial delivery environments
• Ability to influence senior stakeholders and act as a trusted advisor on delivery, risk and trade-offs
• Deep expertise in governance, risk and delivery across complex application programs
• Strong leadership of program/project teams, driving accountability and performance
• Excellent stakeholder management across customers, delivery teams and partners
• Experience managing multi-stream dependencies and enterprise-level risk
• Collaborates effectively with Sales to shape deliverable, commercially viable solutions
• Experience delivering legacy modernisation / system replacement programs
• Background in Education, Government or regulated environments
• Global delivery experience across distributed software teams
• Certifications (MSP, PRINCE2, PMP, SAFe, Prosci or similar)