Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

This is a 12 months fixed term contract.

What will you do?

To own the product roadmap, prioritization, value delivery, and direction for Salesforce CRM deployment, ensuring the platform evolves in line with business needs, user outcomes, service operations, and future capability planning. This role manages how to configures, adopts, and continuously improves its use of Salesforce CRM.

• Define, manage, and evolve the product roadmap for the Salesforce CRM deployment across enhancements, operational improvements, and future capabilities, balancing short-term operational needs with long-term platform strategy.
• Translate business needs and user feedback into problem statements, product objectives, and roadmap initiatives aligned with business value, feasibility, and platform constraints.
• Prioritize and sequence the product backlog across service operations, customer service workflows, user experience improvements, and platform capabilities.
• Work with business owners, delivery teams, architects, and operations leads to shape and sequence priorities, driving stakeholder alignment on trade-offs and release focus.
• Manage the end-to-end product lifecycle from discovery and planning through delivery, release, and continuous improvement, ensuring product decisions remain aligned with business value, feasibility, and supportability.
• Support planning for phased enhancements and future platform evolution.
• Work across multiple Salesforce Products such as Service Cloud, Marketing Cloud, Data Cloud etc.

• Experience in product management, digital platform ownership, or service delivery.
• Strong prioritization and stakeholder management skills.
• Experience with enterprise systems, service operations, or CRM platforms.
• Ability to connect change demand to business outcomes and roadmap decisions.
• Hands-on experience with Jira and Confluence for requirements tracking and documentation.
• Salesforce Certification(s)

Preferred

• Experience deploying or administering Salesforce CRM or Service Cloud.
• Experience in public sector or customer/citizen service platforms.
• Familiarity with roadmap planning and value-based prioritization.