About the Opportunity

A leading Australian financial institution is seeking an experienced Program Director to lead delivery of a significant regulatory transformation program focused on scam prevention, fraud management and customer protection.

This is an executive-level leadership role overseeing an established program transitioning from strategy into long-term delivery. You'll provide governance and oversight across multiple workstreams, drive enterprise-wide alignment, and ensure delivery against regulatory obligations and customer protection outcomes.

What You'll Be Doing

• Lead end-to-end delivery of the Scams Prevention Framework program across the organisation
• Provide strategic leadership and oversight across concurrent workstreams spanning Financial Crime, Risk, Fraud Operations, Digital, Mobile, and Learning & Development
• Chair Steering Committee meetings and executive governance forums
• Prepare executive briefings, recommendations and status updates for senior stakeholders
• Manage strategic dependencies, risks and issues across the program landscape
• Ensure alignment between program outcomes, regulatory obligations, business priorities and customer protection objectives
• Oversee governance, reporting, benefits realisation and program performance management
• Lead and direct Program Managers, Business Analysts and workstream leaders
• Drive enterprise-wide stakeholder engagement across business, technology, operations and risk functions
• Support implementation activities across Australian and New Zealand operations
• Maintain accountability for delivery outcomes across scope, schedule, risk and regulatory commitments

• 15 years leading large-scale enterprise programs and strategic transformation initiatives
• 10+ years operating at Program Director level
• Proven success delivering complex transformation programs within banking or financial services
• Strong understanding of financial services products, operating models and governance frameworks
• Experience in one or more of: Fraud Operations, Financial Operations, Payments, Digital Transformation
• Track record delivering regulatory, compliance, financial crime or risk transformation programs
• Significant experience in large, complex, matrixed organisations
• Demonstrated capability managing multiple workstreams and strategic dependencies simultaneously
• Strong governance, risk management and executive reporting experience
• Proven ability to engage Executive Leadership Teams and chair Steering Committees
• Deep understanding of Australian financial services regulatory environment
• Exceptional written, verbal and presentation skills
• Strong commercial acumen and ability to influence without direct authority
• Nice to Have
• Scam or fraud prevention program delivery experience
• Experience transitioning programs from strategy phase into delivery
• Banking sector background
• Knowledge of Australian and New Zealand regulatory environments
• Program certifications (PgMP, PMP, AIPM ExecPD)
• Fraud industry accreditations (CFE, CAMS)
• Large-scale customer protection or regulatory reform program leadership