Support Engineer - Domain Lead

Our Order and Stock Management team is looking for a Support Engineer (f/m/d) - Domain Lead on a permanent contract, based in Lille.

Passionate about logistics innovation, our team of 10 people designs and operates the global digital solutions that orchestrate Decathlon's order and stock flows. Our impact: ensuring the right product is available at the right time for our stores, warehouses and marketplaces around the world. Our challenges: supporting the group's digital transformation, integrating new business models (circularity, wholesale) and preparing the transition to SAP S/4HANA.

YOUR FUTURE CONTRIBUTION

As a Support Engineer (f/m/d), you will ensure the stability, efficiency and evolution of the tools that orchestrate our orders and stock. Your main responsibilities:

• Run management and user commitments: Organise the daily handling of tickets, guarantee service levels (stock accuracy and shipping time KPIs) and provide enhanced support during commercial peaks.

• Incident resolution and continuous improvement: Analyse the root causes of bugs, optimise monitoring (dashboards, control towers) and automate recurring processes using tech tools and AI.

• Transformation projects & SAP: Challenge future features with the product team, support developments of the SAP ECC module (SD/MM) and anticipate the migration path to S/4HANA by 2028.

• Communication & On-call duty: Ensure clear communication with stakeholders during maintenance work and take part in on-call rotations for critical functions.

WHAT YOU BRING

• Education & Experience: Engineering degree (ideally in computer science) or equivalent experience.

• Business & Technical Expertise: Solid knowledge of supply chain and logistics processes, along with a first successful experience on SAP modules (SD and MM).

• Culture of automation: A appetite for eliminating repetitive tasks, data monitoring and integrating AI into operational optimisation.

• Soft Skills: Team spirit (“Playing as a team”), excellent communication, rigour, priority management and participative leadership.

• Languages: Fluent English essential (daily international context).

TECHNICAL STACK

• ERP / Models: SAP ECC (SD & MM modules), SAP S/4HANA roadmap.

• Monitoring & Data: Flow monitoring dashboards, ticketing tools and logistics control towers.

WHAT WE OFFER YOU

• Hybrid working arrangements (up to 2 days of remote working per week);

• Equipment provided in line with your duties and our social commitments (Mac, Windows or Chromebook);

• A local project team within a global network (international career opportunities);

• Skills development and support (technical certifications from year 1, internal/external training, tailored career paths);

• Attractive remuneration package (employee shareholding, monthly/quarterly bonuses, group benefits).

OUR COMMITMENT TO INCLUSION AND ACCESSIBILITY

At Decathlon, we recognise the immense value that diversity brings to our teams, and we continually strive to foster and cultivate an inclusive and equitable workplace: this is why Inclusion is one of our Human Fundamentals. We encourage people from all backgrounds and all abilities to apply, as we are convinced that the diversity of thought, cultures, identities and lived experiences makes us stronger.

Decathlon is also committed to offering a selection process that is inclusive and accessible to all candidates. If you need adjustments, you can request them via the application form; this will be confidential. These requests do not affect the outcome of the recruitment process.