Lead the development and execution of retention strategies for SME and strategic clients. Oversee client recovery cases by assessing customer concerns, identifying root causes, and implementing effective retention plans to strengthen client relationships and reduce churn.

Key Requirements:

• Strong analytical skills with the ability to assess client needs, identify root causes, and develop effective retention strategies.
• Proven experience in account management, relationship management, and client engagement.
• Excellent sales and negotiation skills with the ability to influence decisions and retain key accounts.
• Strong problem-solving and decision-making abilities in managing complex client situations.
• Results-driven mindset with a demonstrated ability to achieve and exceed client retention and renewal targets.
• Excellent communication and stakeholder management skills, with the ability to build long-term client relationships.
• Prior experience in the Healthcare Technology (HealthTech) industry is required, with a strong understanding of healthcare digital solutions, client needs, and industry dynamics.