Building the Culture and Leadership Behind a New Kind of Mental Healthcare Platform

Why This Role Exists

Sukoon is building something rare - a mental healthcare system that is not only clinically strong, but deeply human, consistent, and scalable.

As we grow from ~100 to 1000+ beds, the single biggest risk is not capital or infrastructure. It’s people.

This role exists to ensure that as we scale:

• We don’t dilute care
• We don’t lose our culture
• And we build leaders faster than we build beds

What You Will Be Responsible For

This is not a traditional HR role.

You will be responsible for building the human system that allows Sukoon to deliver great care - consistently, across multiple locations.

1. Defining and Protecting the Culture

You will shape what “great care” actually looks like in behaviour:

• How staff speak to patients and families
• How teams work together under pressure
• How leaders make decisions

And then ensure this shows up everywhere - not just in one flagship unit

2. Hiring People Who Actually Fit This Model

We are not just hiring for credentials.

We are hiring people who can:

• Handle complexity and emotional intensity
• Work in teams (not silos)
• Deliver high standards without losing empathy

You will build the engine that finds and selects these people - repeatedly.

3. Building Leaders, Not Just Teams

As we scale, we will need:

• Strong unit heads
• Confident clinical leaders
• Operators who can run facilities independently

You will identify, coach, and grow this leadership bench.

Because scale will fail without it.

4. Making Sukoon a Place People Want to Stay

Mental healthcare is demanding.

Burnout is real.

You will ensure:

• People feel supported, not stretched
• Good people stay and grow
• The environment remains serious, but humane

5. Creating Clarity and Accountability

Great culture is not “soft.”

You will help build:

• Clear expectations
• Honest feedback loops
• The ability to deal with underperformance early

So that high standards are maintained without confusion.

6. Working Hand-in-Hand with Operations

You and the Head of Operations will be tightly linked.

• They build the system
• You build the people who make it work

Together, you ensure that:

• Units run well
• Teams function well
• And patients get the care they deserve

Who This Role Is For

• This role is for someone who:
• Has built or scaled teams across multiple locations
• Understands that culture is not slogans - it’s behaviour
• Is comfortable working closely with clinicians and operators
• Can be both thoughtful and decisive

And most importantly:

Someone who believes that how people behave inside a hospital directly shapes patient outcomes

What Success Looks Like

• You walk into any Sukoon unit - and it feels the same
• Patients and families trust the people, not just the brand
• Unit leaders don’t need constant supervision - they step up
• Hiring gets easier because Sukoon has a reputation
• Good people stay, grow, and bring others with them