IT Backup Support Technician

METALINE is an IT services company (ESN) specialising in managed infrastructure, managed services, Data Centre and Digital Workplace.

Founded with the ambition of supporting companies in managing and optimising their IT infrastructures, METALINE has evolved to meet today's and tomorrow's technological challenges. As part of our growth, and to meet the specific needs of one of our clients, we are looking for a IT Backup Support Technician for a strategic assignment.

If you want to work in a dynamic environment and take on stimulating challenges within a committed team, this assignment is made for you!

Integrated into our technical teams, you will work as reinforcement for various clients to ensure IT support, the maintenance of operational conditions for workstations and the continuity of IT services.

In this role, your main responsibilities will be:

• Provide Level 1 and Level 2 IT support, remotely and on site.

• Diagnose and resolve hardware, software and network incidents.

• Handle user requests and track tickets via an ITSM tool.

• Install, configure and maintain workstations and IT equipment.

• Carry out deployment, master image creation, migration and fleet renewal operations.

• Manage user accounts, access and authorisations via Active Directory.

• Work on Microsoft 365 environments and collaborative tools.

• Carry out technical interventions relating to network equipment, peripherals and mobility tools.

• Carry out ad hoc interventions at various client sites as needed.

• Contribute to technical documentation and the continuous improvement of support procedures.

• Solid mastery of Level 1/Level 2 IT support and on-site support.

• Good knowledge of Windows 10 and Windows 11 environments.

• Mastery of Microsoft 365 (Office 365).

• Active Directory: management of accounts, groups and authorisations.

• Mastery of ticketing tools (ServiceNow, GLPI or equivalent).

• Skills in hardware and software maintenance.

• Experience in deployment, master image creation, migration and IT fleet management.

• Good grounding in network fundamentals (TCP/IP, DNS, DHCP, VPN).

• Knowledge of IMAC operations and remote access tools.

• Ability to work on varied technical environments and infrastructures.

• Excellent customer service orientation and focus on user satisfaction.

• High degree of autonomy and technical versatility.

• Responsiveness and ability to resolve incidents quickly.

• Rigour, organisation and analytical mind.

• Very good interpersonal skills and team spirit.

• Strong ability to adapt to different client environments.

• Willingness to travel for ad hoc interventions at various sites.

• IT training (Bac+2 or equivalent).

• 10 years of experience minimum in IT support.

• Significant experience in on-site support and Level 1/Level 2 user support.

• Versatile technical background ideally including maintenance, deployment and fleet management activities.

• Experience in a multi-site environment or in IT services provision is an asset.

• Initial phone call with a METALINE Recruitment Manager

• A technical interview

• Meeting with the client