• You build a quality strategy suited to a complex ERP. You prioritise actions according to risk, user impact and expected gains, and adjust resources based on results.

• You define common standards with the Product Managers, Engineering Managers, QA, SRE and Support: acceptance criteria, non-regression and preparation of production releases.

• You get involved from the scoping stage to clarify needs and business rules, with concrete examples of expected results following the Specification by Example approach.

• You integrate certification and compliance requirements (SOC 2, ISO/IEC 27001, GDPR, etc.) into the quality strategy, in liaison with the cybersecurity division and the group.

• You combine testing, exploratory testing, automation and uses of AI. You develop tools and practices to detect defects earlier and reduce repetitive checks.

Develop quality practices

• You lead change within the teams: diagnosis, selection of simple tools and day-to-day support (training, examples, feedback), integrating quality checks into everyday work.

• You present results, risks and decisions to be taken to management and the CODIR. You propose realistic priorities, explain resource requirements and follow up on agreed commitments.

Manage the AQA

• You co-build the automation roadmap with the AQA on critical journeys and steer test reliability.

• You rely on their expertise for tool selection and the implementation of automated tests.

• You oversee AI experimentation (scenario generation, ticket analysis) and measure quality and efficiency gains.

Lead and grow the teams

• You build and manage the functional testing team as needed: recruitment, onboarding, workload planning and skills development.

• You support the AQA: objectives, priorities, regular check-ins, feedback and development of technical and functional skills.

• You unite functional and technical profiles around a common quality direction, and facilitate the sharing of knowledge with business experts.

Design and manage explicit testing

• You structure clear test plans (prerequisites, datasets, evidence) covering end-to-end journeys, edge cases and user errors.

• You organise testing and non-regression campaigns with business referents: scope, planning and tracking of defects through to correction.

Secure releases and their deployment

• You consolidate evidence of validation, open defects and residual risks. You provide a reasoned quality opinion to inform the production release decision with Product and Tech.

• You define deployment checks with developers and SRE (success criteria, post-production verifications, rollback plan) and monitor first usage with Ops/Support.

Service quality

• You analyse field feedback (tickets, recurring incidents) to turn it into preventive actions and reduce user frustrations.

• You integrate ease of use and supportability into quality criteria: understandable journeys, explicit errors, information useful for diagnosis and support procedures.

• You ensure, with Product and Support, that clear, up-to-date and genuinely useful user documentation is made available

Profile

• ERP/complex software expertise: You have senior experience managing quality on complex management software or ERPs, within a SaaS publisher.

• Management & structuring: You have proven experience in team management, supervising functional and technical profiles, and structuring an overall quality approach.

• Mastery of testing: You master functional testing, non-regression strategies and release validation, knowing how to formalise precise and usable test plans.

• User vision & supportability: You have concrete experience of field usage and user documentation. You know how to make the direct link between business rules, user experience and quality decisions.

• Dialogue & arbitration: You can communicate with Support, R&D and Product management. You communicate clearly, know how to raise alerts early and propose balanced trade-offs between quality, deadlines and capacity.

• Automation & AI: Without being a pure developer, you understand the stakes of automation and can assess (with the support of specialists) uses of AI applied to testing and ticket analysis

• Technical culture: Your technical culture allows you to talk easily with the AQA and development teams.

• Certification & compliance: You have already worked on one or several key standards and regulations for a SaaS publisher in Europe and the United States (SOC 2, ISO/IEC 27001, ISO 9001, GDPR, PCI DSS, HIPAA, NIS2, EU AI Act…). Without being an expert, you know how to contribute to a certification and compliance approach.

• Application security: You have a good awareness of application security (OWASP, security testing SAST/DAST/SCA integrated in CI/CD, coordination of pentests) and are comfortable discussing compliance topics with our cybersecurity division (NIST/eIDAS governance: electronic signature, encryption, IAM).

• Testing and performance tools: You have used leading back-end/front-end test automation tools (Playwright, etc.) and performance tools (Dynatrace or equivalent).

• Fluency in English (spoken and written) is essential for daily communication

Nice to have:

• Experience with Jira and Confluence in an Agile environment.

• Knowledge of the real estate sector or accounting processes.

• Management of offshore teams.

Process and additional information

- Package: €90,000 - €115,000 fixed + bonus depending on profile

- Location: Avenue des Champs-Elysées, then La Défense from May 2027.

- Process:

• a conversation with Ophélie and/or Chloé, our HR team

• a technical conversation with Raphaël, CTO, and Bilal, Tech Lead

• a conversation with Christophe, CEO