Technical Account Manager (New Business - Rocket Pay)

Company Introduction

Role Introduction

The Technical Account Manager (TAM) is a core technical partner that helps merchants adopt and operate Rocket Pay stably and efficiently. TAMs lead the entire process (End-to-End), from deeply understanding the merchant's business and technical environment, to payment integration design, to resolving technical issues that arise during live operations. Based on merchant feedback and technical analysis, they collaborate with internal product and development teams to continuously improve the Rocket Pay payment experience and systems. 

Responsibilities

• End-to-end technical support for new merchants' Rocket Pay payment integration (SDK/API) and proposal of integration methods optimised for each merchant's environment 
• In-depth root cause analysis and resolution of merchant technical inquiries and live issues, and structural improvements with product and development teams through identifying recurring pain points 
• Technical communication with payment infrastructure partners such as card companies, banks and VAN companies for inspections, and minimising impact on merchants' business when failures occur 
• Prevention of payment losses and incident response through real-time monitoring of payment operations and early detection of anomaly signals 
• Technical asset building and framework improvement in the payment domain to streamline merchant integration procedures and internal technical communication 

Requirements

• Minimum of 8 years' experience in technical support, payment integration, development or related fields 
• Able to communicate at a high technical level with client developers, and to precisely analyse the causes of complex problems and explain them simply 
• Understanding of basic technical architecture such as server-client operating principles and API/SDK operating principles, and able to apply them flexibly to business contexts 
• Understanding of the payment industry ecosystem, including PG, VAN, card companies and simple payment providers, and experience in technical support/payment integration 
• Tenacity to track technical problems to the end and resolve them proactively, with the ability to collaborate as a team 

Preferred Qualifications

• Able to communicate freely in English on technical and business matters with global PSPs, overseas merchants and partners 
• Experience with or strong understanding of mobile payment integration and development environments such as Android and iOS 
• Experience personally leading payment infrastructure incident response, operational monitoring setup, or integration process streamlining projects 

Selection Process and Notes

• Selection Process
  • Document screening - 1st round job fit interview - 2nd round core competency interview - leadership interview, then final decision (all interviews are conducted remotely via video)
  • The selection process may differ by role and may change depending on schedule and circumstances.
  • Schedule and results will be notified individually to the email address registered on your application.
• Notes
  • This posting may close early once recruitment is complete.
  • If there is any false information in your application, your offer may be cancelled.
  • Employment protection recipients (veterans, persons with disabilities, etc.) may receive preference in accordance with relevant laws.
  • Job title and scope of responsibilities may be changed considering the candidate's overall career and experience. If such a change is necessary, the candidate will be contacted at an appropriate time before the final offer notice.
  • Recruitment may be restricted if statutory qualifications required for recruitment and job performance are not met.
  • The employment type is permanent, including a 12-week probationary period. However, where operationally necessary, the probationary period may be waived, shortened or extended.

Privacy Policy 

• Coupang Group collects and processes your personal data in accordance with its applicant privacy policy (link below). https://www.coupang.jobs/kr/privacy-policy/

Document Return Policy 

1. This notice is provided pursuant to Article 11(6) of the Act on Fair Hiring Procedures.
2. Applicants who were not finally selected may request the return of the recruitment documents they submitted, in accordance with the Act on Fair Hiring Procedures. However, this does not apply to documents submitted via the website or email, or documents voluntarily submitted without the company's request. If recruitment documents are lost due to natural disaster or other reasons not attributable to the company, they are deemed returned.
3. Applicants requesting return under paragraph 2 above should complete a document return request form [Form No. 3 of the Enforcement Rules of the Act on Fair Hiring Procedures] and submit it by email ([contact details removed]). Once submission is confirmed, the documents will be sent by registered post to the address specified within 14 days. In this case, registered postage will be charged to the recipient, so please note this. 
4. To prepare for return requests under paragraph 2 above, the company will retain original recruitment documents submitted by applicants for 180 days from the date recruitment is confirmed. If return is not requested by then, all recruitment documents will be destroyed without delay in accordance with the Personal Information Protection Act.
5. However, paragraphs 1 to 4 above apply only where the labour laws of the Republic of Korea apply. Otherwise, they do not apply.