Company Introduction

Coupang Eats began with food delivery and has expanded its service scope into grocery shopping and retail, creating new experiences that make customers' daily lives more convenient. Driven by constant effort to deliver a better experience to customers, we are taking on challenges and leading changes in new services and categories.
 
Coupang Eats gives greater roles and responsibilities to members who have created their own opportunities and delivered results. You can turn your ideas into action, build bigger opportunities through performance, and experience the sense of achievement of directly driving business growth.
If you want to grow together with experts across fields through bigger challenges, join Coupang Eats today.

Job Introduction

The Coupang Eats Strategic Partnerships team is an organisation that drives customer growth, traffic expansion and GMV growth through collaboration with a wide range of external partners. This position oversees Payment Partnerships and Strategic Partnerships, and will lead everything from customer activation strategies using financial partnerships to sourcing new partnerships.

Building on the strong platform and customer base of Coupang Eats, we work with industry leaders such as card companies, telecom providers and membership services to create new growth opportunities. We are looking for a leader who will go beyond operating existing partnerships within set frameworks, and who will use data-driven decision-making and creative business development capabilities to turn new ideas into real business opportunities and create a direct impact on customer growth.

Responsibilities

• Manage the Strategic Partnerships team organisation, build capabilities and develop talent
• Establish Coupang Eats' medium- to long-term partnership strategy and lead the Key Roadmap for headquarters and C-Level stakeholders
• Manage partnership-related budgets, analyse P&L impact and set and manage performance indicators (KPIs)

• Oversee strategic partnerships and relationship management with key financial partners such as card companies, PG providers, fintechs and banks
• Plan payment partnership promotions based on CRM data and cohort analysis (new user acquisition, dormant user reactivation, retention growth)
• Design joint marketing funding structures and develop strategies to optimise Processing Fees

• Identify partnership opportunities across diverse industries (telecom, membership, platforms and others) to expand MAU and acquire new customers (CAC optimisation)
• Develop Go-to-Market (GTM) strategies for new partnership models, and negotiate and execute contracts
• Optimise partnership campaign ROI by building a quantitative performance measurement system

Requirements

• Over 3 years of experience leading organisations and managing people

• Over 10 years of experience in business development, strategic partnerships, partnerships, new business or strategic planning
• Bachelor's degree or higher
• Experience leading strategic partnerships in related industries such as platforms, e-commerce, O2O, IT, fintech, telecom or finance
• Experience collaborating with key internal and external stakeholders and C-Level executives to deliver business results
• Experience leading end-to-end, from sourcing new partnerships through contract negotiation, business execution and performance management

Work Location

• Seolleung HJ Tower

Selection Process and Important Information

• Selection Process
  • Document screening - Recruiter screening call - Job fit interview - Core competency interview - Final decision
  • The selection process may differ by role and may change depending on schedule and circumstances.
  • Selection schedule and results will be notified individually to the email address registered in your application.
• Notes
  • This posting may close early once recruitment is complete.
  • If the application contains false information, the offer may be withdrawn.
  • Employment protection beneficiaries (veterans, persons with disabilities, etc.) may receive preferential treatment in accordance with applicable laws.
  • Seniority and scope of responsibilities may be adjusted considering the candidate's overall career and experience. If such changes are needed, we will communicate with the candidate at an appropriate time before the final offer notification.
  • Recruitment may be restricted if legally required qualifications for the role and its duties are not met.
  • Employment is full-time with a probationary period of 12 weeks included. However, where required for business reasons, the above probationary period may be waived, shortened or extended.   

Privacy Policy 

• Coupang Group collects and processes your personal data in accordance with its Job Applicant Privacy Policy (link below). https://www.coupang.jobs/kr/privacy-policy/

Document Return Policy 

1. This notice is provided pursuant to Article 11(6) of the Act on the Fair Hiring Procedures.
2. Applicants who are not selected in the final decision may request the return of the recruitment documents they submitted, in accordance with the Act on the Fair Hiring Procedures. However, this does not apply to documents submitted via the website or by email, or documents voluntarily submitted without the company's request. If recruitment documents are lost due to natural disasters or other reasons not attributable to the company, they are deemed to have been returned.
3. Applicants requesting the return of documents under paragraph 2 above shall submit a return request form [Attachment No. 3 of the Enforcement Rules of the Act on the Fair Hiring Procedures] by email to ([contact details removed]). Once submission is confirmed, the documents will be sent by registered mail to the address specified within 14 days. In this case, registered postage will be charged to the recipient, so please note this. 
4. In preparation for return requests under paragraph 2 above, the company will retain the original recruitment documents submitted for 180 days from the date the hiring decision is confirmed. If return is not requested by then, the documents will be destroyed without delay in accordance with the Personal Information Protection Act.
5. However, paragraphs 1 to 4 above apply only where the labour laws of the Republic of Korea apply. They do not apply otherwise.