Delivery
Worldhire Global
Posted by a Verified Recruiter
Industry
IT Services and IT Consulting
Location
Bahrain, Bahrain
Work mode
On-site
Job type
Full-time
Annual salary
BD2,000 - BD2,200 (BD2 Thousand - BD2.2 Thousand)
Minimum experience
7+ years
Posted
30th October, 2026
Required skills
Customer Journey MappingCustomer Experience (CX) ManagementProcess Excellence & Continuous ImprovementData Analysis and ReportingCommunication and Presentation SkillsStakeholder Management
About the company
WorldHire helps organizations access top global talent through leadership hiring, specialist recruitment, contract staffing, and cross-border search. With KORUM, we are building a trusted talent discovery platform that enables professionals to be discovered discreetly and helps companies find the right expertise faster and more effectively.
About the role
Key Responsibilities
- Customer Journey Management
- Lead the development, maintenance, and governance of end-to-end customer journey maps for key customer segments and products.
- Ensure all customer touchpoints and interactions across channels are documented, measured, and continuously optimized.
- Identify customer pain points, moments of truth, and root causes impacting customer experience.
- Establish journey performance metrics and monitor customer experience outcomes across the organization.
- Drive journey redesign initiatives to improve customer satisfaction, retention, and service efficiency.
- Process Excellence & Transformation
- Partner with business units to identify process gaps affecting customer experience.
- Support cross-functional process improvement initiatives using Lean, Six Sigma, or other continuous improvement methodologies.
- Drive customer-centric transformation programs and Support digital experience enhancements.
- Monitor benefits realization and business impact of implemented improvement initiatives.
- Stakeholder Management & Collaboration
- Build strong relationships with business and functional teams across the organization.
- Work with stakeholders to adopt customer-centric practices and decision-making.
- Facilitate governance forums to review journey performance, improvement opportunities, and transformation priorities.
- Act as a subject matter expert on customer journey management and customer experience excellence.
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