Senior Customer Care Employee

Are you the dedicated customer contact specialist who likes to take the lead and really wants to make a difference? Do you want to have an impact on our customers, while getting plenty of room to make your own ideas heard? Are you ready for a varied role in which your advice makes the difference and every working day is surprisingly different. We would love to get to know you!

As a senior customer care employee you become part of our experienced customer care team. The team forms an important link between our customers, suppliers and various internal departments. You actively contact customers, listen carefully to their needs and ask targeted questions to get a clear picture, so that you can give appropriate advice. In addition, you will get to work on:

• Approaching existing customers about their ongoing maintenance contracts and drawing up quotes regarding renewal or extension;

• Onboarding new customers within the service plan;

• Monitoring and guiding customers in their participation in the service plan and access to the associated knowledge platform;  

• Spotting opportunities for sales of, among others, training courses and licences.

Thanks to your experience and knowledge of business processes in the manufacturing industry, you know exactly which questions to ask in conversations with customers. You understand our customers' challenges and quickly spot commercial opportunities because you easily make connections. Customer-focused thinking comes naturally to you and you do not lose sight of the organisational process in doing so. Moreover, you are used to handling complex customer questions in a B2B environment and switching quickly. In addition, you have:

• A good command of the Dutch language, both spoken and written;

• At least 7 years of experience in a comparable role;

• Experience in a B2B environment, preferably in the manufacturing industry.

• Do you have experience with Salesforce? That is a plus.

Do you want to contribute to the success of Cadmes and help our customers grow further? Apply directly and get to know our team!

Can you see yourself working in our Customer Care team? Apply directly or contact our colleague Monica on 06-45557720, she will be happy to help you further!

Cadmes is a unique knowledge partner for the manufacturing industry. Let's say a good, reliable right hand. We carry on where others stop. What with, you may ask? Well, we help organisations to be even more successful in the fast-changing (manufacturing) industry with the help of our automation and optimisation solutions. Read more >>

Natascha Martens - Steverink is also a customer care employee and your direct colleague. For Natascha, customer service comes first and she is happy to help our customers with all their answers, with plenty of orange enthusiasm.  

Marco Mens is Customer Service Manager and strives for the ultimate customer experience. He ensures that the processes are well organised, that there is a 'continuous improvement' mindset and that the customer is more than excellently helped. In addition, he champions a motivating and positive working environment, in which there is room to grow.

Peter Ruis is a Customer Care employee and responsible for the medium & large accounts. He is extremely driven and speaks with customers daily with a healthy dose of enthusiasm. Peter also has a technical background, which makes it easier for him to think along with the customer's challenges and, of course, to support his new colleague too.