Company introduction

Coupang exists to create customer delight. When customers say, "How did we ever live without Coupang?", we know we are fulfilling our mission. With our singular obsession of making our customers' shopping, meals and everyday life easier, Coupang is leading innovation across the multi-hundred-million-dollar e-commerce industry. Coupang is one of the fastest-growing e-commerce companies, and has built a unique position in the domestic commerce industry and customer trust. 

We pride ourselves on being a large global listed company grounded in start-up culture. This is what keeps the agility of our founding days and drives our growth as we continually launch new services and expand our business. Every Coupang employee has the opportunity to bring an entrepreneurial spirit and to drive new innovations and initiatives. The boldness to dive into work without hesitation and achieve results is the essence of how Coupang works. At Coupang, you will see yourself, your colleagues, your team and the whole company grow every day. 

Every Coupang employee is committed to Coupang's mission of building the future of commerce. We solve customers' problems, challenge conventional thinking and received wisdom, and push beyond what is considered achievable. If you want an amazing work experience in an always-on, high-tech, hyper-connected world, join Coupang today.

Job introduction

This position diagnoses key HR challenges and proposes directions for solving them, based on data and insights about people and organisations. Through People Analytics, organisational diagnostics, HR strategy and Operating Model Transformation projects, it supports decision-making on organisation and talent and drives improvements in HR operations.

The HR Advanced Analytics team supports key HR decisions based on data and insights about people and organisations. It is responsible for People Analytics, organisational diagnostics, key talent management, HR strategy and Transformation projects, analysing the challenges facing the organisation and identifying solutions. It also connects complex HR issues to actionable steps, and helps HR leadership and business leaders make better decisions.

Responsibilities

• Lead HR strategy and Transformation projects, designing HR operating models and processes that fit organisational change
• Analyse key organisation and talent issues and derive insights through People Analytics and organisational diagnostics
• Diagnose key HR challenges such as organisation design, job analysis and key talent, and propose actionable improvements
• Work closely with HR leadership to support data-driven decisions on organisation and talent
• Translate analysis results into actual HR programmes and operational improvements

Requirements

• Bachelor's degree or higher
• More than 10 years' experience in People Analytics, HR strategy, organisational development, management consulting or a related field
• Experience diagnosing organisation and talent issues through data-based analysis and proposing solutions
• Experience delivering HR Transformation, Operating Model improvement or process improvement projects at company-wide or organisational level
• Ability to structure complex content and communicate it effectively to executives and HR leadership
• Business-level English communication skills

Selection process and notes

• Selection process
  • Document screening - job fit interview - core competency interview - final offer
  • The selection process may differ by position and may change depending on schedule and circumstances.
  • Selection schedule and results will be notified individually to the email address registered on your application.
• Notes
  • This posting may close early once recruitment is complete.
  • If the application contains false information, the offer may be cancelled.
  • Protected employment candidates (veterans, persons with disabilities, etc.) may receive preferential treatment in accordance with relevant laws.
  • Job grade and scope of responsibilities may change considering the candidate's overall career and experience. If such a change is necessary, we will communicate with the candidate at an appropriate time before the final offer notice.
  • Hiring may be restricted if statutory qualifications required for recruitment and job performance are not met.
  • Employment is permanent, including a probation period of 12 weeks . However, the above probation period may be waived, shortened or extended where required for business reasons.  

Privacy policy 

• The Coupang Group collects and processes your personal data in accordance with its Privacy Policy for Job Applicants (link below). https://www.coupang.jobs/kr/privacy-policy/

Document return policy 

1. This notice is provided under Article 11(6) of the Act on Fair Hiring Procedures.
2. Applicants who are not offered a final position may request the return of hiring documents submitted in accordance with the Act on Fair Hiring Procedures. However, this does not apply to documents submitted via website or email, or documents voluntarily submitted without our request. If hiring documents are lost due to natural disaster or other causes not attributable to us, they are deemed returned.
3. Applicants requesting return under paragraph 2 above shall complete the return request form [Form No. 3 of the Enforcement Rules of the Act on Fair Hiring Procedures] and submit it by email ([contact details removed]). Documents will be sent by registered mail to the address specified within 14 days from the date submission is confirmed. In this case, registered postage is payable by the recipient, so please note this. 
4. To prepare for return requests under paragraph 2 above, we will retain original hiring documents submitted by applicants for 180 days from the date the hiring decision is confirmed. If return is not requested by then, we will destroy all hiring documents without delay in accordance with the Personal Information Protection Act.
5. However, items 1 to 4 above apply only where the labour laws of the Republic of Korea apply. They do not apply otherwise.