Director Account Management / Client Service

WongDoody creates human experiences! WongDoody creates human experiences in 24 locations across 4 continents. We believe the future can be shaped. By shaping human experiences through creativity and technology, we work to create a future we believe in. 

For us, this begins with our own culture. We strive to create an inclusive environment in which every person can bring their whole self to work. Our clients are brands we believe in, from global corporations and local heroes to start-ups we love. With each of our partners, we embark on a journey of co-creation, in which we explore the limits of what is possible and the space where creativity and technology meet.  

Our team of upbeat, open, value-driven and collaborative problem solvers focuses on one goal in everything we do: human experiences. Human experiences are the touchpoints at which brands come into contact with customers. We transform businesses by using strategy, creativity, data and technology to create engaging, inspiring moments, supported by the global technological strength of Infosys.

Big brands. Plenty of room for your ideas.

A mouse the whole world knows. A supermarket that loves food. And coffee that adds a new world every week. Does that ring a bell? That is exactly the kind of brand for which we develop ideas, campaigns and digital experiences. 

And our client portfolio goes even further: from skincare and interiors to automotive and technology, from B2C to B2B. Our focus areas: Social & Influencer Marketing, Campaigning & Content and MarTech Solutions. 

For this we are looking for people who think ahead, contribute their own ideas and want to make things happen. Here you will find the space for this - and a team that shares knowledge, has each other's backs and wants to build something together with you. 

Our local benefits 

• Flexible working hours and a flexitime account with 100% overtime compensation
• Work wherever suits you - from home, in one of our offices (Stuttgart, Berlin, Düsseldorf) or even temporarily from abroad within the EU
• Free snacks and drinks in our offices
• An innovative work environment with modern, technical equipment - MacBook, company iPhone and all tools relevant to your work
• Training opportunities to stay up to date
• 30 days of holiday per year
• Subsidy towards Urban Sports Club
• Employee perks & discounts via Corporate Benefits
• An inspiring team with whom collaboration for strong brands is fun

What awaits you

As Director Account Management, you will shape the development of our client partnerships and one of our Account Management teams. You combine strategic vision with entrepreneurial thinking and leadership that empowers people. You will have the freedom to set your own impulses, make decisions and build something together with your team. 

Strategic responsibility & client consulting:

• You develop a clear perspective for your accounts: where do our clients want to go, what contribution can we make and what does it take to get there? 
• You advise on an equal footing, ask the right questions and take a position - even when another direction seems more promising. 
• You translate brand and business objectives into suitable solutions, combining Social & Influencer, Campaigning & Content and MarTech Solutions. 
• You recognise new opportunities, bring the right experts together and develop concrete initiatives with added value from early ideas. 

Client relationships & revenue responsibility:

• You build robust relationships with decision-makers and develop them into long-term partnerships. 
• You stay close to your clients, understand their challenges and actively drive joint development forward. 
• You are responsible for account planning, revenue, profitability and forecasts, and derive clear priorities and measures from them. 
• You shape offers and contract negotiations together with the relevant colleagues, representing a partnership-based and commercially sustainable way of working together. 
• You develop growth from existing relationships and contribute your perspective to new business and pitches. 

Quality, processes, team & optimisation:

• You lead your Account Management team professionally and disciplinarily, provide direction and support each person in their development. 
• You delegate responsibility deliberately, create clear decision-making latitude and are present as a sparring partner when your team needs you. 
• You take overall responsibility for your accounts - from strategic development to the quality of delivery. Together with your team, you set clear priorities, keep resources and cost-effectiveness in view, and ensure that we fulfil our commitments to clients. 
• You bring together strategy, creation, social, media, data and technology and foster collaboration in which different perspectives lead to better solutions. 
• You develop structures and ways of working that make the team's day-to-day easier and create space for good consulting, creative ideas and growth.

This is what you bring

• Several years of experience in account management or client service at an agency or a comparable service company, as well as experience in leading and developing teams. 
• Enjoyment of strategically building client partnerships and winning people over to shared goals. 
• Entrepreneurial thinking and experience with revenue, profitability, forecasts and contract negotiations. 
• A good understanding of how brand management, Social & Influencer Marketing, campaigns, content and digital platforms work together. 
• The ability to translate business potential in MarTech, data and technology into compelling client solutions together with our experts. 
• A leadership style that builds trust, enables clear feedback and entrusts people with responsibility. 
• The courage to make decisions, set priorities and conduct even demanding conversations constructively. 
• Curiosity about new developments, AI and changing ways of working - and the desire to try out meaningful ideas together. 
• A confident presence and the ability to convey complex topics clearly and persuasively - in German and English. 

For us, only your personality and professional skills count. Your gender, age or appearance, your origin or sexual orientation play no role for us - we are open to working with every person. 

Please note: this is a job advertisement by WongDoody GmbH, based in Germany. Through our website or other sources you may come across job advertisements published by one of our WongDoody sister companies, with which we operate worldwide under the brand