We are looking for a Software Helpdesk to join Loginfar, a company belonging to Glintt Life with over 30 years of experience providing specialised technology solutions for the pharmaceutical sector.

You will be part of a close-knit team with a deep understanding of the business, where you will receive an initial training plan designed to give you a complete view of both the pharmaceutical environment and the tools we work with, especially Nixfarma, our management software for pharmacies. The position is based on-site at our offices in Barcelona, favouring close training, collaborative work with the team and continuous support.

As a Software Helpdesk, your mission will be to support our clients in their day-to-day work, helping them resolve incidents, answer queries and ensure the best experience when using our solutions. During the first months, you will focus on acquiring the knowledge needed about Nixfarma and other complementary tools so that you can progressively take on an increasingly autonomous role within the support team.

The position has a long-term development plan, offering the possibility of progressively moving towards a role with greater responsibility within the support and client training area.

• You will attend to and support our clients, managing their queries and incidents related to Nixfarma and other solutions, providing a close and solution-oriented service.

• You will analyse the incidents received, identify their origin and look for the best solution, communicating it to the client in a clear and simple way.

• You will provide remote support using technical assistance tools and follow up on tickets until they are correctly resolved.

• You will work in coordination with the rest of the team, sharing knowledge and good practices and proposing improvements that help optimise the service.

• During the first months you will have a complete and specialised training plan on Nixfarma and other tools, which will allow you to progressively gain autonomy in resolving queries and incidents.

• From time to time, you will take part in implementations, visits and on-site client support, providing technical assistance when necessary.

• As you gain experience and knowledge of our solutions, you will have the opportunity to move towards roles with greater responsibility, including, in the future, client support and training.

• Between 1 and 4 years of professional experience in technical support, helpdesk or similar roles.

• Knowledge of Windows environments.

• Experience working with business management software.

• Ability to manage client incidents and queries by telephone and remotely.

• Experience using remote access or technical support tools.

• Excellent communication and customer service skills.

• Organised, solution-oriented, empathetic person with a service-oriented vocation.

• Desirable knowledge of the pharmaceutical sector.

• Desirable experience delivering training or supporting users in the use of applications.

• Desirable advanced level of Catalan.

• Valid driving licence.

We are Glintt Global, a leading technology company in the Iberian Peninsula, with over 30 years of experience developing innovative solutions that have a direct impact on the quality of life of people. We believe in technology, knowledge, ambition and innovation as drivers of change.

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