Senior Manager, Solutions Architecture

Who we are

Welcome to TELUS Digital - where innovation creates an impact on a global scale. As an award-winning digital product consultancy and the digital arm of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking and a people-focused culture.

With a global team present in North America, South America, Central America, Europe and Asia-Pacific, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data and AI, Strategy Consulting, Enterprise Technology, Enterprise Applications, Cloud Engineering, and QA and Testing Engineering.

From mobile apps and websites to voice interfaces, chatbots, AI, customer service and in-store solutions, TELUS Digital enables seamless, reliable, digitally powered experiences that reach customers wherever they are - all supported by the secure infrastructure and scale of our multibillion-dollar parent company.

Location and flexibility

This role can be performed in a hybrid model (Work From Near) at one of the following offices: Boston, MA, Columbus, OH, Charlottesville, VA or Durham, NC, OR in a fully remote model (Work From Anywhere) with planned travel to clients and TELUS Digital Solutions offices.

The opportunity

As a Senior Manager, Solutions Architecture, you will provide architectural leadership both during pre-sales and implementation with our clients and executive partners. You will leverage your software delivery experience and technical expertise to architect, plan and launch new projects. Working with a delivery team, you will support ongoing projects and bring our client partners' vision to life. Senior Managers in Solutions Architecture bring their dynamic capabilities to a variety of scenarios, including presenting our capabilities to prospective clients, leading architecture and discovery projects for new client initiatives, and collaborating with a delivery team to realise their vision. During quieter periods, our Solutions Architecture team acts as a roving catalyst to support ongoing projects, with training and development time dedicated to deepening their technical expertise in a chosen specialisation (e.g., AWS).

Responsibilities

Pre-sales: Lead scoping, technical design and work planning during the pre-sales process, while presenting our engineering capabilities to prospective clients.

Delivery: Play a leading role in technical architecture and discovery projects, using consulting methods to refine the product and technical architecture of client projects.

Subject matter expertise: Own a "technology vertical", encompassing solution design, platform selection, implementation support and thought leadership (e.g., AWS, content management systems, hybrid mobile frameworks, etc.)

Roving catalyst: Strengthen existing project teams with account-level architectural guidance or specific subject matter expertise.

Skills

• Cross-platform familiarity, with expertise in one or more of the following areas:

  • Frontend: Swift, Kotlin, Maui, React Native, React, Angular, Flutter, TypeScript

  • Backend: APIs (NodeJS, Spring, .NET, Python), Cloud (AWS, Azure, GCP), Data Services/Systems (SQL, NoSQL, Kafka)

  • Content management systems, analytics platforms and other third-party frameworks

• Experience delivering software in an agency or client services environment

• Experience in commercial conversations involving budgets and fees

• Experience in software estimation, work planning and developing project plans under time and cost constraints

• Ability to break down complex ideas for both technical and non-technical audiences

• Enthusiasm for learning the principles of mobile software development

• Experience rapidly iterating and refining a product vision with a client by proposing multiple approach options

• Passion for applying modern processes that transform client organisations (e.g., continuous delivery, rapid iteration and agile-inspired methodologies)

• Excellent verbal and written communication skills

• Ability to use repeatable frameworks and best practices to integrate new technologies or concepts

• Interest in the client's business as a whole, beyond a single project or initiative

• Desire to expand an account to serve a client holistically

• Equally comfortable in pre-sales and post-sales environments

• Attention to detail and ability to navigate ambiguity

Bonus points

• Experience with leading CCaaS technologies such as Amazon Connect, Zendesk CCaaS, Google CES, Five9 and Genesys CCaaS

• Cloud data platforms: Experience with Databricks, Snowflake or other major cloud data warehouse/lakehouse solutions

• Cloud AI/ML services: Mastery of cloud-native AI/ML platforms (e.g., AWS Bedrock / SageMaker, Azure ML, Google AI Platform/Vertex AI)

• Understanding of MLOps principles and continuous integration/continuous delivery (CI/CD) tools for machine learning models

• Familiarity with containerisation (Docker) and orchestration (Kubernetes) for scalable deployments

Equal employment opportunity employer

At TELUS Digital, we are proud to be an equal employment opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on the qualifications, merits, skills and performance of candidates, without regard to any diversity-related characteristic.

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