We are looking for you as a Senior Implementation Engineer to support the Technical Onboarding team in Berlin. You take on technical responsibility for our most complex implementations of the AI-based phone assistant and ensure that practices and hospitals have an efficient, reliable and sustainable onboarding experience. As a technical sparring partner in the team, you develop standards, processes and solutions that make our onboarding more scalable - and your improvements have an impact well beyond your own area.

• You take on technically demanding installations and configurations of the AI-powered phone assistant at key accounts - including complex telephone systems and escalation cases, ensuring a consistently good onboarding journey for our customers.
• You drive forward our multi-onboarding strategy and, in the medium term, also take responsibility for the onboarding of our calendar and our All-in-One practice software - in close collaboration with other Technical Onboarding teams.
• Stakeholder Management: You are the primary technical contact for key accounts, their IT departments, and Key Account Managers, and actively maintain collaboration with internal stakeholders from Sales, Deployment and Product.
• Knowledge Transfer & Coaching: You coach colleagues, proactively share your know-how, and define best practices, playbooks and training materials - for a higher technical standard and greater consistency across the whole team.
• Project Management: You independently initiate and lead cross-functional projects to improve processes and drive the targeted use of AI tools to automate repetitive tasks and free up capacity for what matters: our customers and their patients.
• You use operational data and customer feedback to drive improvements in product and process - e.g. in feedback loops with Tech and Product.

Are you firmly convinced that you bring exactly what the position requires? Then we encourage you to apply. Even if you do not meet every requirement, you may be exactly the right future Doctoliber for this or other positions!

To become part of our team, you bring the following:

• Several years of experience in technical onboarding or technical support with complex systems - ideally with telephone systems or comparable telecommunications infrastructure
• Experience in direct customer support as well as in stakeholder management with external contacts and internal teams
• Self-directed willingness to learn and demonstrable impact in process and project ownership
• Experience in the active use of AI tools and in promoting their sensible use within the team
• Fluent German (C1) and English (at least B2)