Zymego is a fast-growing healthtech company solving a fundamental global problem: empty appointment slots in healthcare caused by late cancellations. Zymego helps healthcare providers in Sweden and the UK fill empty appointment slots, fully automated. This shortens waiting lists, and healthcare staff can spend less time on administration and more time on providing care. Together, Zymego's customers have shortened waiting times in Sweden by 2,500 years.

We are growing and are now looking for a Senior Customer Success Manager who wants to be part of developing our customer relationships and take Customer Success to the next level.

This is a role for you who enjoy building strong customer relationships, creating structure, solving problems and using data to create real customer value. You will have significant independent responsibility and at the same time become an important part of a knowledgeable and engaged Customer Success team.

You are entering a phase where there is a foundation to build on, while there are still great opportunities to influence how we work and develop our Customer Success function.

About the role

As Senior Customer Success Manager at Zymego, you drive customer work throughout the entire customer journey - from onboarding and implementation to value creation, long-term customer relationships, retention and growth.

You will be responsible for a portfolio of customers while working closely with each other in the Customer Success team and sharing knowledge, experience and customer insights.

You have significant independent responsibility and freedom to drive your work forward. With this freedom comes an expectation that you take ownership of your customers, your priorities and the team's shared results.

As Senior Customer Success Manager, you are also expected to act as a strategic and advisory partner to our customers, challenge when needed, and drive both internal and external issues forward.

You will, among other things:

• drive onboarding and implementation together with the customer and internal teams

• get to know the customers' goals, organisation and ways of working and turn them into clear activities and next steps

• monitor adoption, usage and customer value and help customers get the most out of Zymego

• identify risks, challenges and blockers early and drive them towards resolution

• act as an advisory partner to the customer and contribute insights, recommendations and perspective

• carry out structured customer follow-ups and regular check-ins, such as Value Reviews and QBRs

• identify and drive relevant opportunities for development and expansion with existing customers

• handle customer questions and support, and involve Product, Tech or other functions when needed

• ensure that customer data, risks, activities and next steps are structured and up to date

• capture customer insights and turn them into improvements to our products and ways of working

• help develop and scale our Customer Success processes and ways of working.

You work closely with the rest of the Customer Success team and collaborate closely with Sales, Product and Tech, among others.

You have the opportunity to influence both our customers' success and how we build and develop Customer Success at Zymego. Your experience, ideas and perspectives matter for how we continue to create customer value.

Who are you?

We are looking for you who have solid experience in developing customer relationships and creating long-term customer value.

You are confident in taking ownership of your customers and driving the relationship forward in an independent, structured and business-minded way. You are curious about the customer's business, dare to ask questions and challenge when needed, and have the ability to both see the big picture and get things done.

You are comfortable handling complex customer relationships and different types of stakeholders, and you can move between strategic discussions and operational problem-solving.

You like having several customers and parallel activities going at the same time, but do not lose sight of structure, priorities or next steps.

We believe that you:

• have several years of experience in Customer Success or another customer-facing role where you have had overall responsibility for the customer

• have experience of being responsible for and developing B2B customer relationships over time

• enjoy driving the entire customer journey - from onboarding to value creation and long-term customer relationships

• are used to using data and customer insights to prioritise, follow up and make decisions

• have experience of working independently with complex customers and stakeholders and are confident in both strategic and operational dialogues

• are structured and good at keeping track of several customers and activities while prioritising at the same time

• take ownership and drive issues forward rather than waiting for instructions

• are confident in dialogue with different types of stakeholders and build trusted relationships

• have good technical ability and find it easy to get to grips with digital products and systems

• enjoy sharing your experience and contributing to how the team works and develops

• thrive in a growing company where processes and ways of working are constantly evolving

• communicate fluently in Swedish and English, both spoken and written

It is an advantage if you...

• have experience from SaaS, HealthTech or other complex B2B operations

• have worked with healthcare organisations or other operations with complex stakeholder structures.

Why we think you will enjoy working with us

In addition to engaged colleagues, exciting products and great opportunities to make an impact, we also offer:

• an important role in a fast-growing HealthTech company

• a culture characterised by collaboration, innovation and meaningfulness

• we have a strong foundation to build on, while there are still great opportunities to influence how we work and develop going forward.

• our Customer Success function is moving towards an even more structured, data-driven and scalable way of working. You will therefore not only work with customers within a finished model, you will also be part of developing the model.

• an office in Stockholm and the option of hybrid working.

• six weeks' holiday, occupational pension and private healthcare insurance.

With us there is room to test ideas, challenge existing ways of working and together find better ways to work. We believe in sharing knowledge, helping each other and taking responsibility - both for our customers and for Zymego's continued development.

Application

If you want to be part of developing both our customer relationships and our Customer Success function, while helping to make healthcare more accessible and efficient, we would love to hear from you.

We are recruiting on an ongoing basis, so please send your application as soon as possible.

For questions, you are welcome to contact Pernilla Rydell at [contact details removed].

We kindly but firmly decline all contact regarding recruitment assistance in our recruitment processes. This includes offers of collaboration or sales of recruitment tools.