Location: Frankfurt am Main, Düsseldorf, Berlin, München (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Employment type: Permanent

Shape the future of risk and compliance management - with ServiceNow, intelligent workflows and innovative technologies.

The role 

As Senior Consultant* / Manager* - ServiceNow Specialist (GRC / IRM) at Capco, you support leading banks, asset managers and insurers in designing, transforming and implementing modern risk and compliance processes based on the ServiceNow platform.

You advise our clients at the interface between business and technology and, together with those responsible for risk management, compliance and IT, develop future-proof process and system landscapes. In doing so, you analyse existing governance, risk and compliance structures, design scalable target architectures and support their functional and technical implementation.

You use modern automation approaches and approved AI technologies to make processes more efficient, support well-founded decisions and continuously improve the quality of risk and compliance solutions. In doing so, you take into account regulatory requirements, traceable control mechanisms and the necessary human review of AI-supported results.

In interdisciplinary project teams, you take responsibility for demanding transformation initiatives and actively help shape the further development of our ServiceNow GRC/IRM capabilities.

Your tasks 

• You analyse existing governance, risk and compliance processes and develop tailored ServiceNow GRC/IRM solutions for banks, insurers and asset managers - from strategic objectives through to successful implementation.
• You design scalable workflows, data models and control mechanisms for Operational Risk, IT Risk, Third-Party Risk Management, Compliance, Internal Controls and Audit. In doing so, you identify potential for AI-supported automation and intelligent process optimisation.
• You conduct workshops and process analyses, assess the suitability of existing processes for ServiceNow and develop well-founded target pictures, business cases and cost-benefit assessments.
• You translate functional and regulatory requirements into technical solution concepts and work closely with clients, project leads, architects and development teams. You use approved AI tools to support analysis, documentation and quality assurance and ensure the functional validation of results.
• You support transformation programmes, help shape client presentations and proposal processes, and promote knowledge sharing within our ServiceNow community. At Manager level, you additionally take responsibility for specialist topics, client relationships and the development of team members.

Your profile 

• You bring several years of practical experience in the introduction, configuration or further development of ServiceNow solutions with a focus on Governance, Risk & Compliance (GRC) or Integrated Risk Management (IRM).
• You have sound knowledge of risk management, IT risk, compliance or non-financial risk, and understand the requirements of regulated financial institutions as well as the relationships between business processes, controls and IT systems.
• You have accompanied ServiceNow projects from analysis through design to implementation, and you can translate complex functional requirements into scalable digital workflows and technical solution approaches. You are open to the responsible use of AI-supported ways of working and automation to improve efficiency and quality.
• You work confidently with stakeholders from business units, risk management, compliance, information security and IT. You moderate workshops, conduct interviews and present results in a way that suits the audience. Very good German and English skills round off your profile.
• You hold a completed university degree, for example in business studies, business informatics or computer science, or an equivalent qualification. You work in a structured, solution-oriented way and take responsibility for your topics and project results.

Nice to have 

• ServiceNow certifications: You hold certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS) for IRM/GRC, or comparable qualifications.
• Regulatory know-how: You are familiar with relevant regulatory requirements and standards such as DORA, MaRisk, BAIT, VAIT, EBA Guidelines or international governance and risk management frameworks.
• GRC platform knowledge: You have experience with other GRC solutions such as RSA Archer or MetricStream and ideally have already supported platform migrations or transformation projects towards ServiceNow.
• AI and intelligent automation: You bring knowledge of AI, including Generative AI, Workflow Intelligence or Process Mining, and understand how they can be used within ServiceNow. Ideally, you know the principles of responsible AI use, including human approvals, control mechanisms and traceable results.
• Transformation and business development: You have worked on complex transformation programmes in the financial services sector, bring experience in presales, proposal or RFP processes, and enjoy supporting the professional development of other team members.

Why Capco?  

• Work on impactful transformation and regulatory projects for leading financial institutions.
• Become part of a collaborative, flat and entrepreneurial consulting culture.
• Take advantage of continuous learning, development and certification opportunities.
• Work with experienced colleagues at the intersection of financial services, regulation, risk and technology.
• Actively help shape the future of Digital Operational Resilience and regulatory transformation.

We offer a competitive benefits package, geared towards our employees, that supports your professional and personal development.

Benefits

• Flexible working models and hybrid working possible depending on project assignment.
• A comprehensive onboarding process as well as your personal coach and buddy; continuous feedback and development opportunities, including internal training and Udemy Business.
• Bike leasing programmes and a Capco Benefits Card with a monthly credit of 44 EUR.
• Regular health checks, mental health courses and support from the PME family service for a range of life situations.
• Permanent employment contract, great company events and after-work gatherings, as well as a dynamic and international environment with flat hierarchies and a variety of opportunities to bring your talents to the fore.

Inclusion at Capco

We are committed to an accessible and inclusive recruitment process. Should you need support or adjustments at any stage of the application process, please get in touch with us - we will be happy to help.

We welcome applications from people with different backgrounds and perspectives. At Capco we value the individual contributions of each person. Our #BeYourselfAtWork culture stands for diversity, equal opportunities and inclusion and shapes how we work with our clients and with one another.

*What matters most is that we fit together (m/w/d) #beyourselfatwork.