Your responsibilities include, but are not limited to:

• Building and managing sales plans for each group, with tailored roadmaps and upsell priorities co-built with clients, navigating the complexity specific to the cluster (multi-site architectures, API integrations, long sales cycles, contractual specificities)
• Leading strategic commercial negotiations with high-level decision-makers (CEOs, CFOs, CIOs, Quality Directors, lead biologists) and developing lasting relationships of trust with C-level contacts
• Tracking and managing performance indicators by site and by group (adoption rate, NPS, product usage) via Metabase and internal tools, and building personalised action plans in line with the Deployment and Tech teams
• Contributing to the definition of the patient strategy: increasing usage and adoption end-to-end, from the doctor's prescription to the interpretation of results, and being a source of proposals at every step of the journey
• Preventing churn, turning dissatisfaction into opportunities and running regular business reviews with the groups' executive committees
• Working closely with the Head of Cluster, the PMM, Tech and Deployment teams; contributing to the structuring of processes and to initiatives co-built with the groups (events, use cases, product roadmap)

• Have solid experience in account management or strategic B2B sales, with a track record on complex key accounts - healthcare, SaaS, Medtech, Pharma or any environment with long sales cycles
• Are comfortable addressing C-level decision-makers and building lasting relationships of trust within complex, multi-stakeholder organisations
• Master complex project management: bringing internal and external teams on board, managing priorities, meeting deadlines
• Understand the technical issues related to API integrations and know how to work effectively with engineering teams
• Have a strong data culture: Metabase, management dashboards, cohort analysis - you steer with numbers, not impressions

• Use AI as a productivity lever: structuring your follow-up, preparing your business reviews, identifying weak signals in your portfolio
• Have a pronounced entrepreneurial streak: you propose, you build, you iterate
• Are autonomous and proactive: you identify opportunities and act on them

• An advantageous supplementary health insurance scheme fully covered by Doctolib (basic scheme) for employees and their children
• 25 days of paid holiday and 12 to 14 days of RTT (reduced working time) per year
• A free mental health programme and personalised coaching with our partner Moka.care
• Up to 10 days per year of remote working from abroad
• Meal vouchers worth €8.50 per day, of which €4.50 is covered by Doctolib
• Participation in Doctolib's value-sharing plan, called DoctoGrowth
• A comprehensive 3-month onboarding programme including the Doctolib Academy and various training (languages, soft skills, technical skills)
• A works council subsidy for partial reimbursement of memberships to sports or leisure activities
• 50% reimbursement of public transport season tickets
• ParentCare programme: benefit from parental leave covered by Doctolib at 100% for the first month and 75% for the second month
• For employees with disabilities or caring responsibilities, a package including adapted remote working, paid authorised absence for medical appointments and enhanced psychological support
• Relocation assistance in the case of international mobility

• Remote interview with a Talent Partner
• Presentation of a business case with a Manager / Senior Manager + Head of Cluster
• Offer!

• Permanent contract (CDI)
• Full-time
• Paris / Île-de-France
• Start date: as soon as possible
• Salary: fixed + variable