Account Executive, Majors (Manufacturing)

Role

We are looking for an Account Executive to join our Go-to-Market (sales and market development) department. This position is based in Japan and reports directly to the Regional Director of the Major team (a customer account team covering over 40,000 employees, mainly in manufacturing).

In this role, you will work with professionals around the world to deliver value that exceeds customer expectations and drive a secure, cloud-first digital future.
You will also work closely with the Customer Success, Enablement and Architecture teams to propose and demonstrate the cloud transformation power that Zscaler delivers, further strengthening our position as a global leader in cloud security.

Responsibilities (roles and expectations)

・Build trusted relationships with key stakeholders, including customer senior executives.

・Design long-term account strategies based on customer goals.

・Develop account plans that reflect customer needs, in collaboration with internal stakeholders.

・Understand the customer's business, set specific objectives, propose Zscaler solutions and act as a trusted partner.

Desired profile (qualities for success)

Turns uncertainty into strength: Able to move forward even when the right answer is not visible. Positive about building the road while walking, and sees ambiguity not as an obstacle but as material for creating value.

Acts with ownership: Passion for the mission drives action. Makes decisions independently and sees things through to the end. Because they take results seriously, they act with integrity and move freely as needed between strategic discussion and hands-on execution in the field.

Enjoys solving challenges: Approaches difficult challenges with enthusiasm. Knows that focusing on a problem and persisting until it is solved creates the greatest impact.

A collaborator who builds trust: Commits to the success of the team, not only their own. Values clarity and respectful candour, and continues to both give and receive feedback. Understands that this is the best teamwork and the fastest way to build trust.

Keeps learning: Has a learning mindset. Has a genuine growth orientation, is passionate about self-development, and actively seeks feedback to become a better partner and a stronger teammate. Truly enjoys the work and approaches it with a clear sense of purpose.

Essential requirements

・Over 10 years of full-cycle sales experience in the software or SaaS industry

・Bachelor's degree or equivalent practical experience

・Experience in strategic selling, including engagement with corporate customers and sales to senior executives

・Business-level Japanese (reading, writing and conversation)

・Basic knowledge of AI/ML technologies, and experience using, protecting and deploying AI-driven solutions to optimise results in your area of responsibility

Differentiators (desirable)

・Skill in leveraging an established network with existing customers and prospects to deliver sustained results

・Deep understanding of customer goals and challenges, and of promoting digital transformation through technology

・Knowledge of strategic sales planning and a track record of winning new customers

・Experience using AI-driven sales intelligence, predictive forecasting or conversational AI platforms, and the ability to optimise territory planning and accelerate pipeline in the enterprise segment

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