Senior Catalog Operations Management Specialist (Selection Quality Audit)
Coupang Internal
Required skills
About the role
Translated into English from Korean by Korum. The employer's original wording is on their site.
This posting is for internal transfer only and is open exclusively to current employees. (Employee referrals are submitted via the Link)
This posting is exclusively for internal employees. (Employee referrals are submitted via the Link)
To apply, you must complete the attached 'Internal Transfer Application Form' and submit it from your Coupang email account.
To apply, please complete the attached 'Internal Transfer Request Form' and submit it via your Coupang email address.
- Internal Transfer Policy: [Link]
- Internal Transfer Policy: [Link]
About the Company
Coupang exists to deliver customer delight. We know we are fulfilling our mission when customers say, 'How did we ever live without Coupang?' With the singular drive to make our customers' shopping, dining and everyday lives easier, Coupang is leading innovation across the multi-hundred-million-dollar e-commerce industry. Coupang is one of the fastest-growing e-commerce companies, and has built a unique position in the domestic commerce industry and earned customer trust.
We take pride in being a large, globally listed company built on a start-up culture. This agility from our founding days, together with our constant launch of new services and expansion of our business, is what drives our growth. Every Coupang employee has the opportunity to show an entrepreneurial spirit and drive new innovations and initiatives. The boldness to dive into work without hesitation and achieve results is the essence of how Coupang works. At Coupang, you will witness yourself, your colleagues, your team and the whole company growing every day.
Every Coupang employee is truly committed to our mission of shaping the future of commerce. We solve customer problems, challenge conventional thinking and assumptions, and push beyond what is considered possible. If you want an amazing work experience in an always-on, high-tech and hyper-connected world, join Coupang today.
Selection Quality Audit Team Introduction
The Selection Quality Audit organisation enhances the customer experience by inspecting targeting accuracy, selection quality, abuse and similar issues across retail products. It also takes part in various programmes and projects in Coupang's retail business, builds and optimises business processes and manages risk through close collaboration with many related teams. Through this, we contribute directly and indirectly to GMV growth and reduction of Lost GMV in the retail business.
Responsibilities
- Metric management and performance analysis across the overall operation of retail business programmes and projects
- Design of new operating processes and improvement of existing processes, establishing and optimising operating standards such as SOPs and SLAs
- Identifying AI- and data-driven operational efficiency initiatives and planning and executing process innovation projects
- Building and advancing the operating framework for the product Quality Audit area
- Root Cause Analysis of operational issues, deriving improvement measures and identifying new operating metrics
- Defining business requirements and leading projects through collaboration with related departments
- Defining problems from the customer perspective and improving business performance through data-based insights
Requirements
- More than 10 years of experience in operations planning, process improvement, project management or AI management within e-commerce or online and offline retail environments
- Experience defining problems based on data and deriving feasible improvement plans
- Experience in KPI setting, process standardisation and building operating frameworks
- Ability to manage multiple projects simultaneously and effectively adjust priorities
- Communication skills to collaborate smoothly with diverse stakeholders
- Ability to solve problems flexibly and execute in a fast-changing environment
Preferred Qualifications
- Experience improving work processes using AI, generative AI or automation tools
- Project experience in which operational innovation or process improvement results can be explained quantitatively
- Experience using data analysis tools such as SQL and BI tools
- Ability to communicate in business English
- Experience in managing large operating organisations or workforces
Selection Process and Guidance
- Selection process
- Document screening - Job fit interview - Core competency interview - Final acceptance
- The selection process may differ by role and may change depending on schedule and circumstances.
- Selection schedules and results will be notified individually to the email address registered on your application.
- Notes
- This posting may close early once recruitment is complete.
- If there is any false information in the application, acceptance may be cancelled.
- Protected employment candidates (veterans, persons with disabilities, etc.) may receive preferential treatment in accordance with applicable laws.
- Job grade and scope of responsibilities may be changed in consideration of the candidate's overall career and experience. If such a change is needed, we will communicate with the candidate at an appropriate time before the final acceptance notice.
- Recruitment may be restricted if the legal qualifications required for recruitment and job performance are not met.
- The employment type is permanent, including a probationary period of 12 weeks. However, where required for business reasons, the above probationary period may not apply or may be shortened or extended.
Personal Information Processing Policy
- The Coupang Group collects and processes your personal information in accordance with its Job Applicant Personal Information Processing Policy (link below). https://www.coupang.jobs/kr/privacy-policy/
Document Return Policy
- This notice is provided pursuant to Article 11(6) of the Act on Fairness in Recruitment Procedures.
- Applicants who took part in our recruitment and were not finally accepted may request the return of the recruitment documents they submitted, in accordance with the Act on Fairness in Recruitment Procedures. However, this does not apply where documents were submitted via our website or by email, or where applicants submitted them voluntarily without our request. If recruitment documents are lost due to natural disasters or other causes not attributable to us, they are deemed to have been returned.
- Applicants requesting the return of recruitment documents under paragraph 2 above must complete a recruitment document return request form [Form No. 3 of the Enforcement Rules of the Act on Fairness in Recruitment Procedures] and submit it by email to ([contact details removed]). Documents will be sent by registered mail to the address specified within 14 days from the date submission is confirmed. In this case, registered postage will be charged to the recipient, so please note this.
- In preparation for return requests under paragraph 2 above, we will keep the original recruitment documents submitted by applicants for 180 days from the date the recruitment decision is confirmed. If no return is requested by then, all recruitment documents will be destroyed without delay in accordance with the Personal Information Protection Act.
- However, paragraphs 1 to 4 above apply only where the labour laws of the Republic of Korea apply. They do not apply in other cases.
Please be sure to complete the attached 'Internal Transfer Application Form' and submit it.
Please complete the attached Internal Transfer Request Form and submit.
Please be sure to apply with your Coupang email account.
Please make sure to apply with your Coupang e-mail address.
See how well your CV fits this role - free, no account needed.
Create a free Korum profile to apply. Already a member? You can log in instead.
