Principal I, Catalog Operation management (Retail Onboarding Planning) [L6-I]
Coupang Internal
Required skills
About the role
Translated into English from Korean by Korum. The employer's original wording is on their site.
This posting is exclusively for current employees. (Employee referrals are submitted via Link)
This posting is exclusively for internal employees. (Employee referrals are submitted via the Link)
When applying, you must complete the attached ‘Internal Transfer Application Form’ and submit it from your Coupang email account.
To apply, please complete the attached ‘Internal Transfer Request Form’ and submit it via your Coupang email address.
- Internal transfer policy: [Link]
- Internal Transfer Policy: [Link]
Company introduction
Coupang exists to delight customers. We know we are fulfilling our mission when customers say, “How did we ever live without Coupang?” With the single-minded goal of making customers’ shopping, dining and everyday life easier, Coupang is driving innovation across an e-commerce industry worth several hundred million dollars. Coupang is one of the fastest-growing e-commerce companies and has built a leading position in the domestic commerce industry and customer trust.
We pride ourselves on being a large global listed company grounded in start-up culture. This agility from our founding days, together with our constant launch of new services and expansion of our business, is our growth engine. Every Coupang employee has the opportunity to show entrepreneurial spirit and drive new innovations and initiatives. Boldness to dive into work without hesitation and achieve results is the essence of how Coupang works. At Coupang, you will witness yourself, your colleagues, your team and the whole company growing every day.
Every Coupang employee is committed to the mission of creating the future of commerce. We solve customer problems, challenge conventional thinking and norms, and go beyond what seems achievable. If you want an amazing work experience in an always-on, high-tech, hyper-connected world, join Coupang today.
About the Retail Onboarding Planning team
Responsibilities
- Metrics management and performance analysis across retail business programmes and overall project operations
- Design of new operational processes and improvement of existing processes, establishment and optimisation of operational standards such as SOPs and SLAs
- Identification of AI and data-driven operational efficiency initiatives, and planning and execution of process innovation projects
- Building and advancing the operational framework for product Onboarding and Quality Audit areas
- Root Cause Analysis of operational issues, development of improvement measures, and identification of new operational metrics
- Definition of business requirements and project leadership through collaboration with related departments
- Definition of problems from a customer perspective and improvement of business performance through data-based insights
Requirements
- Candidates with 10 or more years of experience in operations planning, process improvement, project management or AI management in e-commerce or online and offline retail environments
- Candidates with experience defining problems based on data and deriving actionable improvement proposals
- Candidates with experience in KPI setting, process standardisation and building operational frameworks
- Candidates who can manage multiple projects simultaneously and adjust priorities effectively
- Candidates with communication skills to collaborate smoothly with diverse stakeholders
- Candidates who can solve problems flexibly and execute in a fast-changing environment
Preferred qualifications
- Candidates with experience improving work processes using AI, generative AI or automation tools
- Candidates with project experience able to quantitatively explain operational innovation or process improvement results
- Candidates with experience using data analysis tools such as SQL and BI tools
- Candidates able to communicate in business English
- Candidates with experience operating large operational organisations or managing people
Selection process and guidance
- Selection process
- Document screening - job fit interview - core competency interview - final acceptance
- The selection process may differ by role and may change depending on schedule and circumstances.
- Selection schedule and results will be notified individually to the email address registered on your application.
- Notes
- This posting may close early once recruitment is complete.
- If there is any false information in the application, acceptance may be revoked.
- Employment protection targets (veterans, persons with disabilities, etc.) may receive hiring preference in accordance with relevant laws.
- Job level and scope of responsibilities may be changed taking into account the candidate’s overall career and experience. If such a change is required, the candidate will be contacted at an appropriate time before the final acceptance notice.
- Hiring may be restricted if the legally required qualifications for recruitment and performance of duties are not met.
- Employment type is permanent, including a probationary period of 12 weeks. However, where required for business reasons, the above probationary period may not apply or may be shortened or extended.
Privacy policy
- The Coupang Group collects and processes your personal data in accordance with its applicant privacy policy (link below). https://www.coupang.jobs/kr/privacy-policy/
Document return policy
- This notice is provided pursuant to Article 11(6) of the Act on Fair Hiring Procedures.
- Applicants who did not receive final acceptance may request the return of hiring documents submitted in accordance with the Act on Fair Hiring Procedures. However, this does not apply to documents submitted via the website or by email, or documents voluntarily submitted without the company’s request. Where hiring documents are lost due to natural disasters or other reasons not attributable to the company, they are deemed returned.
- Applicants requesting the return of hiring documents under paragraph 2 above should complete the hiring document return request form [Form No. 3 of the Enforcement Rules of the Act on Fair Hiring Procedures] and submit it by email to ([contact details removed]). Documents will be sent by registered mail to the address specified within 14 days from the date submission is confirmed. In this case, the registered mail fee is payable by the recipient, so please keep this in mind.
- In preparation for return requests under paragraph 2 above, the company will retain the original hiring documents submitted by applicants for 180 days from the date hiring is confirmed. If no return request is made by then, all hiring documents will be destroyed without delay in accordance with the Personal Information Protection Act.
- However, paragraphs 1 to 4 above apply only where the labour laws of the Republic of Korea apply. They do not apply in other cases.
Please be sure to complete and submit the attached ‘Internal Job Application Form’.
Please complete the attached Internal Transfer Request Form and submit.
Please be sure to apply with your Coupang email account.
Please make sure to apply with your Coupang e-mail address.
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