Content Operations Manager, TVOD (Fixed-Term Contract, 1 Year)

Company Introduction

Coupang Play is a streaming service offered to Coupang WOW members. It boasts the most comprehensive content lineup in South Korea, including original content, TV series, the latest films, sports, kids & family, and news. It also plans and runs differentiated offline events, including various sports events such as and concerts by top-tier artists, and continues to create new talking points.

Coupang Play delivers an optimal viewing experience anytime, anywhere. It is available on all officially sold mobile devices, tablets, smart TVs, PCs, Apple TV, Android TV and other devices in South Korea. The global tech team, based in Seoul, Singapore, and California in the United States, continuously improves the experience so that customers can discover content more easily and watch more comfortably.

We welcome applications from people who want to create new value by solving the most challenging problems alongside the world's best colleagues, and who want to rapidly grow their abilities in a young, fast-moving organisation.

Role Introduction

The Coupang Play Content Operations team is responsible for every operational process from the point content is prepared until it reaches customers. It gains insights from viewing data, plans scheduling and promotions, and carries out comprehensive asset management to ensure smooth service. We are looking for a meticulous and responsible person to help continuously optimise the customer experience through careful, accountable operations.

Responsibilities

• TVOD (individual purchase) operations and management: service preparation, launch, curation and overall business operations for individually purchasable film products
• Internal and external communication and partnerships: proactive coordination of smooth asset supply and sales promotions through collaboration with content providers and related departments (marketing, development, subtitling, content review, design, etc.)
• Data-driven strategy development: effective scheduling plans and business insights derived from viewing and purchase data and market trend analysis
• Product improvement: collaboration with POs and engineering teams to enhance customers' TVOD purchase and viewing experience and improve operational efficiency

Qualifications

• Holds a bachelor's degree or higher
• Strong understanding of the domestic and international film and drama video content ecosystem and OTT and VOD market trends
• Able to derive actionable items for improving scheduling, operations and business through data analysis
• Proficient in data processing with Excel and in using office software such as Word

Preferred Qualifications

• Able to smoothly coordinate collaboration with a wide range of internal and external stakeholders
• Has at least 8 years of practical experience in scheduling and operations in the media and content industry
• Understands film rights and distribution ecosystems and the TVOD business structure
• Able to communicate in business English
• Has experience independently defining and solving problems in the rapidly changing media business environment

Hiring Process and Notes

• Hiring Process
  • Document screening - role fit interview - core competency interview - final offer
  • The hiring process may differ by role and may change depending on schedule and circumstances.
  • Schedule and results will be communicated individually to the email address registered on your application.
• Notes
  • This posting may close early once recruitment is complete.
  • If there is false information in your application, your offer may be cancelled.
  • Employment-protected candidates (veterans, persons with disabilities, etc.) may receive hiring preference in accordance with relevant laws.
  • Job level and scope of responsibilities may be changed in consideration of the candidate's overall career and experience. If such a change is necessary, the candidate will be contacted at an appropriate time before the final offer notification.
  • Hiring may be restricted if legally required qualifications for hiring and performing the job are not met.
  • This is a fixed-term contract including a probationary period of 12 weeks. However, the probationary period may be waived, shortened or extended where operationally necessary.

Privacy Policy 

• Coupang Group collects and processes your personal information in accordance with its Applicant Privacy Policy (link below). https://www.coupang.jobs/kr/privacy-policy/

Document Return Policy 

1. This notice is given pursuant to Article 11(6) of the Act on Fairness in Hiring Procedures.
2. Applicants who were not finally hired may request the return of the hiring documents they submitted in accordance with the Act on Fairness in Hiring Procedures. However, this does not apply to documents submitted via the website or by email, or documents voluntarily submitted without the company's request, and where hiring documents are lost due to natural disasters or other causes not attributable to the company, they are deemed returned.
3. Applicants requesting the return of hiring documents under paragraph 2 above should complete a hiring document return request form [Form No. 3 of the Enforcement Rules of the Act on Fairness in Hiring Procedures] and submit it by email ([contact details removed]). Documents will be sent by registered mail to the address specified within 14 days from the date submission is confirmed. In this case, the registered postage is payable by the recipient, so please keep this in mind. 
4. In preparation for return requests under paragraph 2 above, the company will keep the original hiring documents submitted by applicants for 180 days from the date hiring is confirmed. If return is not requested by then, all hiring documents will be destroyed without delay in accordance with the Personal Information Protection Act.
5. However, paragraphs 1 to 4 above apply only where the labour laws of the Republic of Korea apply. They do not apply in other cases.