Head of Pricing Operations & Process Improvement / Director, Pricing Operation (Seller Excellence)
Coupang
Required skills
About the role
Translated into English from Korean by Korum. The employer's original wording is on their site.
Company Introduction
Coupang exists to deliver customer delight. We know we are fulfilling our mission when customers say, "How did we ever live without Coupang?" With the sole determination to make our customers' shopping, dining and everyday life more convenient, Coupang is leading innovation across a commerce industry worth hundreds of millions of dollars. Coupang is one of the fastest-growing retail companies and has built a unique position in the domestic commerce industry and customer trust.
Coupang takes pride in being a global large listed company founded on startup culture. This is the growth engine that allows us to keep the agility we had at our founding while continuously launching new services and expanding our business. Every Coupang employee is given the opportunity to have an entrepreneurial spirit and to drive new innovations and initiatives. The boldness to dive into work without hesitation and to achieve results is the essence of how Coupang works. At Coupang, you will witness yourself, your colleagues, your team and the whole company growing every day.
Every Coupang employee is genuinely committed to the mission of creating the future of commerce. We solve customer problems, challenge traditional thinking and conventions, and go beyond what is considered achievable. If you want an amazing work experience in an Always-on, High-tech and Hyper-connected world, join Coupang today.
Job Introduction
The Pricing Operations team within the PBS (Platform Business Service) organisation designs and executes pricing operations strategies and programmes so that Coupang's products and services can maintain price competitiveness in the market on an ongoing basis. This position is a leadership role that establishes strategy across Pricing Operations based on data and technology, scales the organisation and processes, and drives continuous innovation and operational efficiency.
Responsibilities
- Establish and execute Coupang's Pricing Operations strategy and medium- to long-term roadmap
- Upgrade operational programmes and systems to accurately identify market prices and secure price competitiveness
- Use data-driven insights to define and solve key business problems, and manage key performance indicators and targets
- Continuously improve existing processes and operating systems and build automated, scalable operating models
- Collaborate with various organisations including Product, Engineering and Business to lead major pricing-related initiatives
- Establish validation and quality management strategies to strengthen pricing accuracy and competitiveness from a customer perspective
- Build teams and develop leaders and members to raise the expertise and execution capability of the organisation
Requirements
- Candidates with more than 10 years of experience in e-commerce, digital platforms, operations or related fields
- Candidates who have led complex operational organisations or large-scale programmes and taken responsibility from strategy through to execution
- Candidates who have identified root causes of problems based on data and derived structured, scalable solutions
- Candidates who have led large-scale change and process improvement across multiple organisations including Product, Engineering and Business
- Candidates who can communicate effectively with leadership at Director level or above and influence key decisions
- Candidates who have built organisations and developed teams and leaders to deliver high performance
- Candidates who can collaborate smoothly with global stakeholders in English
Preferred Qualifications
- Experience in Pricing, Marketplace, Retail Operations within e-commerce or digital platforms
- Experience leading an organisation of 10 or more people or multiple teams
- Experience leading a Pricing Operations organisation, a professional services organisation or related functions
- Experience building or transforming large-scale operating systems based on policies, SOPs, quality control and automation
- Experience in strategic decision-making using data analysis tools such as SQL, Tableau and Excel
- Understanding of operational efficiency and continuous improvement methodologies such as Lean and Six Sigma
Selection Process and Guidance Notes
- SelectionProcess
- Document screening - Job fit interview - Core competency interview - Final acceptance
- The selection process may differ by position and may change depending on schedule and circumstances.
- Selection schedule and results will be notified individually to the email address registered on your application.
- ReferenceNotes
- This posting may close early once recruitment is complete.
- If there is any false information in the application, the acceptance may be cancelled.
- Candidates under employment protection (veterans, persons with disabilities, etc.) may receive preferential treatment in accordance with applicable laws.
- Job grade and scope of duties may be changed in consideration of the candidate's overall career and experience. If such a change is necessary, the candidate will be contacted at an appropriate time before the final acceptance notice.
- Recruitment may be restricted if the statutory qualifications required for recruitment and performance of duties are not met.
- The employment type is permanent, including a probationary period of 12 weeks. However, where required by business needs, the above probationary period may not apply or may be shortened or extended.
Privacy Policy
- The Coupang Group collects and processes your personal data in accordance with its Applicant Privacy Policy (link below). https://www.coupang.jobs/kr/privacy-policy/
Document Return Policy
- This notice is given pursuant to Article 11(6) of the Act on Fair Hiring Procedures.
- Applicants who were not finally accepted may request the return of the recruitment documents they submitted in accordance with the Act on Fair Hiring Procedures. However, this does not apply to documents submitted via the website or by email, or documents voluntarily submitted without the company's request, and where recruitment documents are lost due to natural disasters or other reasons not attributable to the company, they are deemed returned.
- Applicants requesting the return of recruitment documents under the main text of paragraph 2 above shall complete the request form for return of recruitment documents [Form No. 3 of the Enforcement Rules of the Act on Fair Hiring Procedures] and submit it by email ([contact details removed]). The documents will be sent by registered mail to the address designated within 14 days from the date submission is confirmed. Please note that the registered mail fee will be charged to the recipient.
- To prepare for return requests under paragraph 2 above, the company will retain the original recruitment documents submitted by applicants for 180 days from the date recruitment decisions are finalised, and if no return is requested by then, all recruitment documents will be destroyed without delay in accordance with the Personal Information Protection Act.
- However, the provisions of paragraphs 1 to 4 above apply only where the labour laws of the Republic of Korea apply. They do not apply otherwise.
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