Director, Fulfillment Center Automation Maintenance
Coupang
Required skills
About the role
Translated into English from Korean by Korum. The employer's original wording is on their site.
Company Introduction
Experts from a wide range of fields, from the receiving, storage, packing and shipping of products to after-sales processing such as returns, work together at Coupang's FCs. Unlike a simple warehouse, FCs make use of Factory Automation solutions and advanced technology. Like manufacturing plants, each task is specialised, and time and space are managed efficiently based on data from receiving to shipping, minimising waste and building an optimal logistics system.
Job Introduction
Coupang Fulfillment Services (CFS) manages Coupang's logistics operations and runs large-scale Fulfillment Centers and a logistics network to deliver the best delivery experience to customers.
The Automation Maintenance organisation plays a role in maximising productivity, quality, cost and equipment reliability through the stable operation and continuous improvement of fulfilment centre automation equipment.
The Director, Fulfillment Center Automation Maintenance establishes the national operating strategy for fulfilment centre automation equipment, upgrades the maintenance system, and leads projects to build new fulfilment centres and improve existing ones. The role also acts as an organisational leader strengthening the scalability and competitiveness of the logistics network based on equipment reliability, Operational Excellence and technological innovation.
Responsibilities
- Establish the Fulfillment Center Automation Maintenance strategy and medium- to long-term roadmap
- Build and upgrade operation and maintenance systems for fulfilment centre automation equipment and systems
- Oversee automation equipment installation and stabilisation projects for new fulfilment centres (Greenfield)
- Lead performance improvement and productivity enhancement initiatives for existing fulfilment centre automation equipment
- Review technologies and solutions related to Automation equipment, MHE (Material Handling Equipment), WMS, WCS and WES
- Select and manage Automation equipment and system vendors and SI (System Integrators)
- Identify and implement initiatives to improve equipment reliability, uptime and operational KPIs
- Conduct audits across the design, engineering and overall operation of automation equipment
- Drive integrated projects through collaboration with operations, engineering, product, technology and other related departments
- Identify data-driven problem analysis and process optimisation initiatives
- Drive Automation innovation by reviewing industry best practices and the adoption of new technologies
- Strengthen the capabilities of the Automation Maintenance organisation through organisational management and talent development
Requirements
- Experience leading Automation and Maintenance organisations in a Fulfillment, Logistics or Manufacturing environment
- Experience building and operating large-scale automation equipment
- Experience successfully delivering new fulfilment centre construction (Greenfield) or large-scale automation projects
- Experience delivering results from adopting Automation technology
- Experience leading equipment reliability, uptime and productivity improvement projects
- A strong understanding of WMS, WCS, WES and MHE environments
- Experience in System Integration and logistics process design
- Experience in Lean, Continuous Improvement and other Operational Excellence activities
- Experience collaborating with diverse stakeholders, including finance, operations, engineering and software development organisations
- Ability to define problems based on data and derive actionable solutions
- Ability to solve complex problems and lead organisational change in a fast-changing environment
- Business-level communication and leadership skills
Preferred Qualifications
- Holds a bachelor's degree or higher in Engineering
- Experience in E-commerce or large-scale logistics industries
- Experience operating advanced logistics automation equipment such as AutoStore, Sorters, Conveyors and AGV/AMRs
- Experience in Automation Control System or Software Integration projects
- Experience working in global logistics or Supply Chain environments
- Experience adopting smart logistics, Robotics and AI-based Automation technologies
- Experience scaling organisations and managing multiple sites
Selection Process and Information
Selection Process
- Document screening (submission of English CV) - Job fit interview - Core competency interview - Final selection
- The selection process may differ by position and may change depending on schedule and circumstances.
- Selection schedules and results will be notified individually to the email address registered on your application.
Notes
- This posting may close early once recruitment is complete.
- If the application contains false information, the offer may be cancelled.
- Employment-protected candidates (veterans, persons with disabilities, etc.) may receive preference in accordance with relevant laws.
- The job grade and scope of responsibilities may change considering the candidate's overall career and experience. If such a change is necessary, the candidate will be contacted at an appropriate time before the final offer notification.
- Recruitment may be restricted if the legal qualifications required for recruitment and performance of duties are not met.
- Employment is full-time with a probationary period of 12 weeks included. However, where required for business reasons, the above probationary period may be not applied, or shortened or extended.
Privacy Policy
- Coupang Group collects and processes your personal information in accordance with its Privacy Policy for job applicants (link below). https://www.coupang.jobs/kr/privacy-policy/
Document Return Policy
- This notice is given pursuant to Article 11(6) of the Act on the Fair Hiring Procedures.
- Applicants who did not receive a final offer may request the return of the hiring documents they submitted, in accordance with the Act on the Fair Hiring Procedures. However, this does not apply to documents submitted via the website or email, or documents voluntarily submitted without the company's request. If hiring documents are lost due to natural disasters or other causes not attributable to the company, they are deemed returned.
- Applicants requesting the return of hiring documents under paragraph 2 above shall submit a hiring document return request form [Form No. 3 of the Enforcement Rules of the Act on the Fair Hiring Procedures] by email ([contact details removed]). The documents will be sent by registered mail to the address specified within 14 days from the date submission is confirmed. In this case, registered postage will be charged to the recipient, so please note this.
- To prepare for return requests under paragraph 2 above, the company will retain the original hiring documents submitted by applicants for 180 days from the date the hiring decision is confirmed. If no return is requested by then, all hiring documents will be destroyed without delay in accordance with the Personal Information Protection Act.
- However, paragraphs 1 to 4 above apply only where the labour laws of the Republic of Korea apply. They do not apply otherwise.
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