Site Reliability Expert
Valtech
Required skills
About the role
Translated into English from French by Korum. The employer's original wording is on their site.
Opportunity
At Valtech, you will find an environment conducive to continuous learning, tangible impact and professional growth. Whether you are developing new digital solutions, challenging preconceived ideas or building the next generation of customer experiences, your work will help transform industries.
We are proud of:
- Our work and the innovation that we encourage
- Our values : "share, dare, care"
- A corporate culture that fosters creativity, diversity and autonomy
- Our global structure without borders, which enables smooth collaboration
Fluency in English is required, as the role involves regular communication with clients and colleagues located outside Quebec.
- Define and implement the observability strategy and the associated standards and governance models.
- Design, deploy and maintain monitoring, alerting and visualisation solutions using Dynatrace or equivalent tools.
- Establish and promote SRE best practices, including SLIs, SLOs, Error Budgets and symptom-based alerting mechanisms.
- Collaborate with development and product teams to improve the reliability, performance and resilience of systems.
- Define standards relating to tagging, governance, ownership assignment, dashboards and alert management.
- Support and train teams without specific observability expertise.
- Lead technical projects, manage priorities and ensure delivery of work within the defined timelines and budgets.
- Analyse and resolve complex incidents in distributed microservices-based architectures.
- Promote a culture of continuous improvement, documentation and operational excellence.
- Collaborate effectively with distributed teams in an international context.
Site Reliability Engineering and Observability
- Significant experience of Site Reliability Engineering (SRE) in complex production environments.
- Strong command of the following concepts:
- Service Level Indicators (SLI)
- Service Level Objectives (SLO)
- Error Budgets
- Symptom-based alerting
- Proven expertise with an observability platform such as:
- Dynatrace
- Datadog
- New Relic
- AppDynamics
- Practical experience with:
- Application Performance Monitoring (APM)
- Real User Monitoring (RUM)
- Instrumentation and monitoring agents
- Alert management
- Role-based access control (RBAC)
- SLO management
- Governance and tagging standards
Cloud and distributed systems
- Good knowledge of OpenTelemetry (OTEL) and distributed tracing.
- Experience in composable architectures based on microservices.
- Practical experience in production environments with:
- AWS
- Kubernetes
Automation and DevOps
- Experience in infrastructure and operations automation.
- Proficiency in:
- Terraform
- Bash
- Python
- Experience with GitLab CI or any other CI/CD pipeline and workflow management tool.
Leadership and collaboration
- Proven ability to lead a technical project from end to end.
- Experience in complex operational and Agile environments.
- Excellent communication skills in French and English, both spoken and written.
- Strong ability to share knowledge and coach teams.
- Rigour, autonomy and a strong sense of documentation.
- Excellent organisational skills, collaboration and priority management.
- Experience monitoring and operating Java Spring Boot applications.
- Experience within an e-commerce platform or environment.
- Experience defining and deploying observability standards across the enterprise.
- Experience consulting for or coaching multiple development teams.
If you do not meet all the listed qualifications or have gaps in your experience, we encourage you to apply. At Valtech, we recognise the value of diverse talent and value a plurality of perspectives as well as a thirst for learning.
Commitment to inclusion
We design experiences that suit everyone, and that starts with our teams. At Valtech, we are committed to building an inclusive culture where every individual feels supported to grow, thrive and achieve their goals. Whatever your background, you have your place. Explore our Diversity and Inclusion site to find out more about our actions towards a fairer Valtech.
Benefits and perks
This is a full-time position based in Quebec, Montreal. The proposed salary range is 100,000 CAD - 150,000 CAD gross per year, depending on experience and location.
Valtech offers a comprehensive benefits programme, effective after three months of continuous service:
- A comprehensive insurance plan, with the option to choose the module that best meets your needs - Gold, Silver or Bronze. Depending on the module selected, the employer may contribute up to 80% of your coverage. This plan includes short- and long-term disability insurance.
- Dialogue via Sun Life gives you access to virtual healthcare services, allowing you to consult a health professional for emergencies, prescription renewals and more. You also have access to the Employee and Family Assistance Programme, as well as a comprehensive mental health support programme.
- A personal expense account of $500, which can be used for healthcare reimbursements, gym memberships, public transport passes, office supplies or contributions to your RRSP through Valtech.
- A pension plan under which Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. Vesting in the DPSP is completed after 24 months of service.
- Access to a flexible holiday programme in line with Valtech's policy to support your work-life balance, including 5 days available during your probationary period and a pro-rated amount for the rest of the year.
- A personal technology reimbursement - $30/month offered to every employee from day one.
- We close over the winter holidays and offer flexible hours throughout the year, so you can enjoy sunny Friday afternoons - provided your weekly hours are completed.
Recruitment process
Once your application has been submitted, our Talent Acquisition team will review it within a few days. If your skills and experience match the role, we will contact you about the next steps.
⚠️ Beware of fraud: only interact with official email addresses ending in @valtech.com.
We are committed to inclusion and accessibility. If you need a reasonable accommodation during the recruitment process, please indicate this in your application or inform your Talent Partner.
About Valtech
Valtech is an innovation and experience company whose mission is to offer a better way of approaching the world. By combining expertise, sectors and cultures, we help brands create value in an increasingly digital world.
At the intersection of data, AI, creativity and technology, we support the transformation of major companies such as L'Oréal, Mars, Audi, P&G, Volkswagen, Dolby, and many others.
At Valtech, transformation is not just talk. We make it happen. Our people are at the heart of our success, and we foster an environment where every talent can thrive, grow and innovate.
Ready to imagine what's next? Join us.
In accordance with German equal treatment law and its French equivalent, job advertisements must be published in a non-sexist manner. We use the mention to indicate that this position is open to all genders in these countries, even though the job title itself may be translated or interpreted as 'masculine' in German or French.
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