• you lead the day-to-day work and development of customer experience measurement, reporting and analytics

• you act as a coaching line manager for a multi-site team of Customer Insight Manager specialists

• together with the team, you produce analyses for management and business functions on customer experience and how it could be improved

• you act as Customer Experience Partner for a designated business, i.e. the customer experience expert, in the business's various forums and planning, working together with the Insight Manager

• You develop ways of working in measurement, reporting and analysis to be more efficient and agile with the help of AI

• you deliver various customer experience improvement projects

We are looking for a visionary customer experience professional who wants to take DNA's customer experience leadership to a new level. You have strong experience in customer experience measurement, reporting and analysis, and in turning data into decisions and concrete development actions that create customer and business value. In addition, we expect you to hold a higher education degree that supports the role.

The role requires strong business understanding and the ability to combine the customer perspective with business objectives. You have experience of ways of working that embed customer experience development into the everyday work of different functions, and you act naturally as a discussion partner for (business) management and, where needed, as a challenger.

As line manager of a multi-site expert team, we expect experience of leading an expert organisation and of people management. As a line manager you are coaching and encouraging, while also able to ensure the team achieves its goals.

Success in the role depends on excellent collaboration, presentation, communication and influencing skills, and experience of driving development projects through a matrix organisation.

Using AI comes naturally to you, and you have a view on how AI should be used as part of measurement, reporting and analysis.

We use both Finnish and English as working languages, so we expect you to be able to work fluently in both.

What can we offer you?

In line with our employer promise, we offer you a human and distinctive workplace where speed, courage and ease are visible in our everyday work. Our goal is to be an excellent workplace for all DNA people, and we continuously develop our practices to ensure this happens.

In this role you can influence how the customer is taken into account in decisions and actions. Through your work you will help build the future way of leading customer experience, as well as its measurement and analysis. You will help ensure that we develop the right things and that the customer's voice is heard where the most important decisions are made.

Interested? We look forward to your application!

Submit your application through our recruitment system by 25.10.2026. However, we process applications during the application period, so please don't wait until the last application day!

We would like you to include a cover letter along with your CV.

You can submit your application in Finnish or English.

If you have questions, or would like to discuss the position in more detail, you can contact the recruiting line manager Niina Metsälä by phone on [contact details removed] (available 8.10. 12-13 and 16.10. 8.30-9.30) or by email [contact details removed]

Why choose DNA?

DNA is one of Finland's leading telecommunications companies. Our role in society is to connect what matters most. We provide connections, services and devices to homes and workplaces, and in this way we help drive society's digitalisation. DNA's customers have for many years been among the world's leaders in mobile data usage. DNA has around 3.7 million mobile and fixed network subscriptions. The company has been awarded numerous times as an excellent employer and family-friendly workplace. In 2025 our net sales were EUR 1,128 million and around 1,600 people work at the company across Finland. DNA is part of Telenor, which is the leading telecommunications company in the Nordics. More information at www.dna.fi, on Facebook @DNA.fi, on Instagram and Threads @dna_fi, and on LinkedIn @DNA-Oyj.

We value each of our employees as they are - uniquely themselves. Regardless of age or gender, no matter what you look like, where you come from, who you love or how you see the world. A unique working community is our richness.