Hiring location
This position is hired in Japan. It is not an office-based role, so you may live anywhere within Japan. We have an office in Shibuya (Tokyo), and while living in Tokyo is preferred, it is not required.

Responsibilities
ClickHouse is currently expanding its support team, which provides excellent service to customers around the world. We are looking for someone to take on a broad range of work for customers in Japan as well as customers across the APJ and EMEA regions. This position involves direct interaction with customers and includes some visits to customer sites within Japan. In addition to support tickets and community support, you will proactively take on a wide range of tasks, including supporting pre-sales and post-sales customer activities, handling the advanced technical aspects of POCs in collaboration with the Go To Market team, and proposing process improvements within ClickHouse's support department. This is a unique opportunity for anyone who wants to get hands-on and contribute to expanding our regional presence in Japan.

Example projects you may get involved in

• Work closely with the support services team, engineering and product management to help define the features that users and customers need

• Develop solutions based on ClickHouse Cloud and the ClickHouse open-source database, and share them with users, the community and customers through documentation, knowledge base articles, blogs, meetups, webinars and training

• Support mentoring, training and knowledge sharing for colleagues, users and customers

And of course, you will also be responsible for

• Providing excellent customer service as a frontline engineer and as a representative of ClickHouse. Our support engineers provide professional handling, on-call support and guidance for technical cases received via the ticket system, email, Slack, phone and other channels, within the agreed service level agreement ("SLA")

• Building strong, trusted relationships with colleagues, customers and partners

Skills and experience we are looking for

• Hands-on experience in a technical support organisation

• Broad and deep technical expertise in related areas (for example, ClickHouse DBMS or similar OLAP/SQL databases, experience with cloud/SaaS platforms, Linux/Unix, Kubernetes and containers, system or network administration)

• Ability and willingness to work the schedule and travel (on-site visits) required to provide high-quality 24/7/365 support in a globally distributed environment

• Excellent writing and speaking skills in both Japanese and English

• Experience in a customer-facing role involving pre-sales and post-sales support, solutions engineering or sales engineering, consulting, training or similar

• Teamwork, a global perspective, empathy and a drive to solve difficult problems

• Adventurousness and a sense of urgency about building the most scalable, highest-performing, largest and fastest database in the world

• Self-motivated and curious, with a desire to keep learning and growing

Nice to have

• Experience working with software developers, product managers, account managers and the user community to deliver outstanding user and customer experiences

• Passion for applying open-source software technology to large datasets, solving complex questions and making the world we live in better

Perks

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.

• Healthcare - Employer contributions towards your healthcare.

• Equity in the company - Every new team member who joins our company receives stock options.

• Time off - Flexible time off in the US, generous entitlement in other countries.

• A USD$500 Home office setup if you’re a remote employee.

• Global Gatherings - We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

Culture - We All Shape It

As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.

Are you interested in finding out more about our culture? Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about what’s happening at ClickHouse.

Equal Opportunity & Privacy

ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please see here for our Privacy Statement.