Senior Program Management Specialist [L5] (Intake)

This posting is exclusively for current internal employees. (Employee referrals are submitted via the Link process)

This posting is exclusively for internal employees. (Employee referrals are submitted via the Link)

When applying, you must complete the attached ‘Internal Transfer Request Form’ and submit it from your Coupang email account.

To apply, please complete the attached ‘Internal Transfer Request Form’ and submit it via your Coupang email address.

• Internal Transfer Policy: [Link]
• Internal Transfer Policy: [Link]

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Company Introduction

Coupang exists to deliver customer delight. We know we are fulfilling our mission when customers say, 'How did we ever live without Coupang?' With the single-minded goal of making our customers' shopping, dining and daily lives easier, Coupang is leading innovation across the multi-hundred-million-dollar e-commerce industry. Coupang is one of the fastest-growing e-commerce companies and has built a unique position and customer trust in the domestic commerce industry. 

We take pride in being a global large-scale listed company grounded in startup culture. This is what preserves the agility of our founding days and drives our growth as we continuously launch new services and expand our business. Every Coupang employee has the opportunity to bring an entrepreneurial spirit and drive new innovations and initiatives. The boldness to dive into work without hesitation and achieve results is the essence of how Coupang works. At Coupang, you will witness yourself, your colleagues, your team and the whole company growing every day. 

Every Coupang employee is truly committed to Coupang's mission of creating the future of commerce. We solve customer problems, challenge traditional notions and conventions, and go beyond what is considered achievable. If you want an amazing work experience in an always-on, high-tech and hyper-connected world, join Coupang today.

Job Introduction

The Intake team is the core hub that comprehensively reviews various business requirements and project requests flowing into the catalogue operations organisation, and connects them to precise execution through clear standard definitions.
Based on an understanding of business impact, it sets strategic priorities, and works with cross-functional stakeholders such as PO, development, data and operations teams to lead projects proactively.
It drives business growth through operational resource efficiency and systematic process improvement, and aims for leadership that expands the operational PM domain from a macro perspective.

Job Introduction

The Intake team is the core control tower that comprehensively reviews, standardises and connects the overwhelming volume of business requirements and project requests flowing into the product data (catalogue) operations organisation, one of Coupang's core assets, to execution.

Rather than simply passing on requests, it establishes business impact assessments and strategic priorities (Ruthless Prioritization) based on objective, data-driven criteria. It collaborates with cross-functional departments such as PO, development, data and global operations teams through clear guardrails centred on asynchronous (Online/Async) working.

It systemises and asset-izes (Simplify) manual operational processes, and maximises the productivity of the large-scale operations organisation through quantitative resource/effort estimation (Capacity Planning) and SLA/Throughput optimisation.

Responsibilities

• Integrated management of strategic requirements (Intake) and construction of guardrails: Quantitatively analyse unclear and complex business requests flowing into the catalogue/product operations organisation, and build a systematised Intake processing framework based on guardrails and online processes
• Data-driven quantitative effort estimation and prioritisation: Combine headcount, required timelines, FTE (Full-Time Equivalent) modelling and business impact to perform objective, quantitative resource scheduling and SLA/Throughput (processing volume) management
• Cross-functional & asynchronous project leadership: Establish cross-functional R&R centred on an online/remote collaboration environment (Jira, Confluence, Slack), persuade stakeholders and resolve risks
• Operational process asset-ization (Simplify) and defect reduction: Turn repetitive, manual operating procedures into assets to reduce the Defect Rate and maximise overall team operating efficiency
• Leadership and team coaching: Provide work structuring guidance, hands-on mentoring and coaching on independent decision-making processes so that junior PMs can grow into autonomous project owners

Qualifications

• Five or more years of project/programme management (PM/SPM/PMO) experience in e-commerce catalogue, back-office, large-scale operations, Intake or PMO organisations
• Clear experience in quantitative effort estimation and resource planning (Capacity Planning, FTE Modelling, SLA management, etc.)
• Ability to query backend databases directly using Direct SQL and to make data-driven decisions and priority judgements
• Ability to communicate on guardrail-based principles and control issues in asynchronous online environments such as Jira/Confluence/Slack, without relying on face-to-face persuasion
• Proactive leadership: experience challenging unreasonable requests based on data, and coaching junior PMs to grow into independent owners
• Global leadership and business English communication skills enabling smooth collaboration with overseas development teams (English interview required)

Preferred Qualifications

• Deep understanding of backend/operations domains such as e-commerce catalogue, marketplace and product data pipelines
• Proven track record of standardising overwhelming operational requests through systems/automation techniques, improving team-wide Throughput or reducing defects
• Experience directly designing and building standard team-level Intake and SLA management workflows using tools such as Jira Automation, Confluence and Asana
• PMP or SQLD certification holders, or those with global platform PMO experience

Selection Process and Guidance Notes

• SelectionProcess
  • Document screening - job fit interview - core competency interview - final offer
  • The selection process may differ by role and may change depending on schedule and circumstances.
  • Selection schedule and results will be notified individually to the email address registered on your application.
• ReferenceNotes
  • This posting may close early once recruitment is complete.
  • If there is any false information in the application, the offer may be withdrawn.
  • Employment-protected candidates (veterans, persons with disabilities, etc.) may receive preferential treatment in accordance with relevant law.
  • Job level and scope of responsibilities may be changed considering the candidate's overall career and experience. If such a change is necessary, we will communicate with the candidate at an appropriate time before the final offer notification.
  • Recruitment may be restricted if the legally required qualifications for recruitment and job performance are not met.
  • Employment type is regular employment including a probation period of 12 weeks. However, where required for business reasons, the above probation period may be not applied, or may be shortened or extended.

Privacy Policy 

• The Coupang Group collects and processes your personal data in accordance with its Job Applicant Privacy Policy (link below). https://www.coupang.jobs/kr/privacy-policy/

Document Return Policy 

1. This notice is provided pursuant to Article 11(6) of the Act on the Fair Hiring Procedures.
2. Applicants who took part in our recruitment and were not finally selected may request the return of the recruitment documents they submitted, in accordance with the Act on the Fair Hiring Procedures. However, this does not apply to documents submitted via our homepage or by email, or documents voluntarily submitted without our request, and if recruitment documents are lost due to natural disasters or other causes not attributable to us, they are deemed returned.
3. Applicants requesting the return of recruitment documents under paragraph 2 above must complete the Recruitment Document Return Request Form [Attachment No. 3 of the Enforcement Rules of the Act on the Fair Hiring Procedures] and submit it by email to ([contact details removed]). We will send them by registered mail to the address you specify within 14 days from the date submission is confirmed. In this case, the registered postage will be charged to the recipient, so please keep this in mind. 
4. We will retain the original recruitment documents submitted by applicants for 180 days from the date recruitment is confirmed, in preparation for return requests under paragraph 2 above. If no return request is made by then, we will destroy all recruitment documents without delay in accordance with the Personal Information Protection Act.
5. However, paragraphs 1 to 4 above apply only where the labour laws of the Republic of Korea apply. They do not apply otherwise.

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You must complete the attached ‘Internal Application Form ’ and submit it.

Please complete the attached Internal Transfer Request Form and submit.

You must apply using your Coupang email account.

Please make sure to apply with your Coupang e-mail address.