Manager Solutions Engineering

WHO WE ARE

At Wire we provide secure communication for governments, defence organisations and regulated companies across Europe. We helped shape Messaging Layer Security (MLS) and are now among the leaders in productive use at large scale, with end-to-end encrypted messages, calls and file sharing. Our Government Edition holds BSI approval for communication at the VS-NfD level within the approved scope of use.

GENERAL INFORMATION

We are delighted to be filling an exciting position as Manager Solutions Engineering. If you enjoy building high-performing technical teams, designing customer-focused solutions and turning technical possibilities into commercial success, this role could be just right for you. You will lead our Solutions Engineering function, with a focus on leadership, technical and commercial excellence, solution design and Proofs of Value. In this way you will ensure that our customers understand how Wire meets their business, security and operational requirements.

At us, collaboration, innovation and a clear focus on our customers count. If operational excellence and real impact for the customer matter to you just as much as they do to us, we look forward to hearing from you.

• Type of employment: Permanent position

• Work experience: At least 7 years in Solutions Engineering, Sales Engineering, Technical Presales or comparable customer-facing technical roles, including experience in team leadership

• Working hours: 40 hours/week

• Place of work: Office in Berlin or remote in Germany

• Willingness to travel: As required for customer meetings, leadership meetings and team activities

• Reports to: Head of Service Delivery and Customer Operations

• Languages: Fluent German and English

• Preferred start date: As soon as possible

YOUR CHALLENGE AT WIRE

As a technically skilled, commercially minded and people-oriented leader, you will be responsible for the day-to-day running and further development of the Solutions Engineering function: the performance of your team, the technical engagement along the sales pipeline and the quality of the solutions we propose to public sector and critical infrastructure organisations in the German, French and international markets.

Your most important goal: to build a scalable Solutions Engineering function that translates customer requirements into compelling solutions, demonstrates measurable business value and enables commercial success.

• You manage the Solutions Engineers line-wise, with objective agreements, performance reviews, career development and ongoing coaching, and develop their technical and commercial skills further. In doing so, you set high standards for solution design, customer work and collaboration.

• You are responsible for the team's day-to-day business, create clarity on pipeline, priorities, utilisation, responsibilities and technical decisions, and report on pipeline coverage, team capacity, Proof of Value results, technical blockers and improvement priorities.

• Together with Sales, Marketing, Product, Engineering and customers, you analyse requirements and use cases, check the fit with Wire's products and design tailored solutions. Across the entire sales cycle, you align business, technical, security and functional requirements and document assumptions, dependencies and product gaps.

• You lead complex technical discussions on Wire's technology, security, features, functionality, deployment options and integrations, personally support strategic customer projects, build trusted relationships and act as the senior escalation point for technical matters.

• You continuously define and improve the Proof of Value processes, with agreed scope, measurable success criteria, clear responsibilities and a defined path to a commercial decision, and you steer the creation of Proofs of Concept, prototypes and demos.

• Together with Sales, you qualify opportunities using MEDDPPIC and Value-Based Selling, validate technical feasibility, identify risks early and demonstrate the value for our customers' objectives with ROI analyses and business cases.

• You are responsible for the quality and consistency of technical input to RFPs and RFIs, customer documentation, solution proposals and enablement materials, establish standards, reusable assets and team routines, and drive the continuous improvement of Solutions Engineering processes.

• You ensure a clean handover to Service Delivery, with agreed requirements, solution scope, technical commitments and open risks.

• You keep an eye on industry trends, competing solutions and the development of Wire's products, translate customer feedback and market knowledge into clear input for Product, and share customer success stories together with Marketing.

• Together with your head of department, you shape the strategic goals of the Solutions Engineering function.

YOUR PROFILE

• Languages: Fluent German and English.

• Experience: At least 7 years in Solutions Engineering, Sales Engineering, Technical Presales or comparable customer-facing technical roles in technology, SaaS, cybersecurity or enterprise software companies.

• Leadership experience: Proven experience in team leadership, including line management responsibility, performance management, coaching and career development.

• Solution design and technical expertise: Solid experience in translating customer requirements into practical technical solutions, and the ability to lead discussions on enterprise software, security, integrations and cloud and on-premises deployment models.

• Customer and market understanding: Experience with the public sector, critical infrastructure or comparably security-sensitive organisations, and an understanding of complex stakeholder environments and procurement processes.

• Commercial thinking: Experience with MEDDPPIC or a comparable qualification methodology, and with the principles of Value-Based Selling, to link technical capabilities with business outcomes.

• Proof of Value: Proven experience in designing and running Proofs of Value, Proofs of Concept, prototypes and demos with clear success criteria and results that support commercial decisions.

• Operational excellence: Experience in building and improving Solutions Engineering processes, such as pipeline prioritisation, capacity planning, documentation standards, technical enablement and reporting.

• RFP/RFI and documentation: Proven ability to create and review clear and precise technical proposals, tender responses and customer documentation.

• Stakeholder management: Proven ability to engage and persuade technical and non-technical stakeholders at all levels.

• Communication: Excellent written and verbal communication. You explain complex technical topics in an understandable way, hold discussions with customers at senior level and manage escalations with composure.

• Flexibility: Willingness to travel as required for customer meetings, leadership meetings and team activities.

WHY WIRE?

• Become part of a proven company with more than 1,000 customers and help take Wire to the top of the global market.

• 30 days of holiday so you can take well-earned breaks and maintain a healthy work-life balance.

• A competitive salary and a bonus structure that recognises your contribution and your success.

• We invest in your professional development, with an annual training budget and access to first-class learning resources.

• A lovely office in the heart of Berlin and a hybrid working model that combines flexibility with personal exchange.

• With an Urban Sports Club membership you stay balanced and mentally and physically healthy.

• Look forward to fresh breakfast in the office, daily fruit, snacks, free soft drinks and premium coffee.

• Become part of an inclusive team in which diversity, equality and collaboration count.

• Wire is an equal opportunities employer and does not discriminate on the basis of gender, marital status, way of life, sexual orientation, religion, age, disability or origin.

CONTACT

If you want to make a difference and contribute to the success of Wire's customers, we look forward to hearing from you! We look forward to welcoming you to our team.